Regional Support Officer

Inner Vibe; Exeter; On-site; GBP 30,000 - 40,000; Full time

Job summary

A care service provider in the South West seeks a Regional Support Officer to lead and inspire Care at Home teams. The ideal candidate will have experience in delivering care, understand social care, and be a flexible driver. Responsibilities include compliance leadership, staff mentoring, and ensuring high-quality care services. This position offers a supportive environment with a focus on employee wellbeing and development.

Benefits

Welcome Bonus

Fully funded induction and ongoing training

Career Development access

Permanent contract

Good Mileage allowance

Wellbeing support

Blue Light discount package

Wellbeing events and initiatives

Company pension scheme

Staff appreciation incentives

Qualifications

• Experience in delivering care at home required.
• Must understand social care regulations.
• Must be a driver and able to work flexibly.

Responsibilities

• Lead on compliance and regulatory requirements.
• Support Managers by mentoring staff.
• Ensure high-quality, person-centred care.

Skills

Experience in delivering care at home

Understanding of social care

Flexible working

Driving license

Job description

Job Description

Inspire Others and Make a Real Difference.

Join Our East Team as a Regional Support Officer.

We’re looking for a Regional Support Officer to motivate and inspire our Care at Home teams that covers our services in the South./ South West. You will be based in Devon areas that currently include our branches in: Exeter and Barnstaple to keep our services running smoothly, support the teams and work peripathetically, stepping in where needed and supporting mobilisation of new services.

If you're experienced in delivering care at home, understand social care, you're a driver, can work flexibly, enjoy a challenge and thrive on doing something different everyday, this job is perfect for you!

Working Hours

40 hours per week - Monday Friday

• Welcome Bonus via our Care Friends 'Refer a Friend' (criteria applies)


• Fully funded induction and ongoing training


• Career Development with Access to 100's eLearning courses.


• Permanent contract.


• We are an established family run business of over 35 years, not an agency.


• Good Mileage allowance.


• Wellbeing support from our qualified Mental Health First Aiders and Champions


• Blue Light discount package (discounts on travel, leisure, entertainment etc)


• Wellbeing events and initiatives


• Company pension scheme


• Staff appreciation incentives; Reward and Recognition for our exceptional employees with personal thoughtful gifts.


• As an employee you can earn extra money with our 'Refer a friend' scheme

About The Role

Your daily duties and responsibilities

• Lead on compliance and regulatory requirements from CQC, Care Act, Local Authority, audits, safeguarding, and serious complaints


• Working flexibly, and as required step up to branch Manager.


• Support Managers by mentoring and coaching new or underperforming staff.


• Help ensure high-quality, person-centred care across all services.


• Maintain audit files, medication records, and safeguarding logs.


• Assist with rostering and care plan systems to keep them accurate and compliant.


• Implement actions from quality and compliance audits.


• Ensure office teams are proficient in operational processes and software.


• Maintain office stability through teamwork and leadership.


• Investigate and report complaints to Operations, CQC, or Safeguarding.


• Keep records accurate and compliant with company and CQC standards.


• Hold monthly meetings and attend internal and local authority sessions.


• Lead on branch recruitment and onboarding alongside Recruitment Team.


• Work collaboratively and in partnership with internal and external teams to ensure quality assurance and outcomes.


• Report branch progress to the Regional Support Manager.

DO NOT apply if you require sponsorship, we will not progress your application