Regional Service Manager

Orion Electrotech; Marsh Common; On-site; GBP 55,000; Full time

Job summary

A market-leading vehicle organisation is seeking a Regional Service Manager to cover the South West, based in Bristol. The role involves ensuring high levels of customer service and efficient Service Centre operations. Candidates should have a service management background, strong communication skills, and experience with the SAP system. A clean driving licence is essential. Competitive salary around £55k with bonus and company vehicle.

Benefits

Company vehicle

Bonus

Qualifications

• Previous experience in service manager role.
• Comfortable in a customer-facing experience.
• Good communicator with management experience.
• Clean driving licence.

Responsibilities

• Attend to customer requirements.
• Maximise resource use at the Service Centre.
• Ensure service technician's work meets mechanical standards.
• Complete administration activities correctly.
• Maintain high standard of depot housekeeping.
• Assist with prioritising engineer workload as needed.
• Complete monthly objectives for the Service Centre.
• Monitor depot overheads to stay within budget.
• Maximise profitability of the Service Centre.
• Improve staff efficiency and productivity.
• Provide technical support to problem jobs.
• Maintain levels of parts in the Service Centre.
• Ensure high level of 'Fixed First Visit'.
• Approve holidays within the Service Centre.
• Identify technician training needs.
• Conduct annual and probationary appraisals.
• Make regular customer visits.
• Control of contracts.

Skills

Customer service skills

Communication

Management experience

Tools

SAP system

Job description

Regional Service Manager

Bristol based covering the South West

Circa £55k company vehicle bonus

Exciting opportunity available for a Regional Service Manager with commercial operations background to join a market leading special purpose vehicle organisation to deliver the highest possible levels of customer service to South West region (based in Bristol) and ensure the Service Centre operates in an efficient and effective way.

Regional Service Manager Responsibilities

• Attend to customer requirements
• Maximise the use of the resources available to the Service Centre
• Ensure that the service technician's work is completed to the highest mechanical standards
• Administration activities are completed correctly
• Always ensure that a high standard of depot housekeeping and cleanliness is maintained, with focus on image standards.
• When necessary, assist the Service Centre controller with the prioritising of the engineer workload to ensure that all work is covered in good time.
• Ensure that the Service Centre monthly objectives are completed
• Continually monitor depot overheads and ensure spend does not exceed budget.
• Maximise the profitability of the Service Centre
• Continual monitor and look to improve Service Centre staff efficiency, productivity, and utilisation.
• Provide technical support to problem jobs.
• Ensure the correct levels of parts are held in both the Service Centre parts department and technician's van.
• Ensure the highest level of 'Fixed First Visit' is achieved
• Approving holiday within the Service Centre.
• Identify technician training
• Annual and probationary personal appraisals
• Make regular customer visits as required.
• Control of contracts

Regional Service Manager Qualifications/Experience

• Previous experience in service manager role
• Comfortable in a customer facing experience
• From special purpose vehicle/plant/ manual handling/ HGV background
• Good communicator
• Experienced with SAP system (Desirable)
• Good management experience
• Clean driving licence

If you're in the Regional Service Manager click apply now

Thank you for your application. Due to the volume of applications we receive, unfortunately we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website.

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