Regional Service Manager

Oyster Recruitment Ltd; Denby Dale; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading healthcare company in the UK seeks a Regional Service Manager to lead a team of skilled engineers. Responsibilities include driving service delivery, mentoring staff, and ensuring service level agreements are met. Offers a performance bonus, company car, and private health coverage. Ideal candidates will have substantial field service management experience and strong leadership skills.

Benefits

Performance bonus of 10%

Company car, phone and laptop

25 days holiday + bank holidays

Pension and life insurance

Private health and dental coverage

Qualifications

• Proven experience managing a team of technical field engineers.
• Strong leadership, coaching and change management skills.
• Excellent communication and stakeholder management abilities.
• Proficient with digital tools and data analysis.
• Full driving licence and ability to travel.

Responsibilities

• Lead and mentor a team of 10+ field service engineers.
• Drive continuous improvement in service delivery and efficiency.
• Develop your team through training and performance management.
• Ensure service level agreements (SLAs) are consistently met.
• Build strong relationships with high-profile clients.
• Collaborate with commercial teams to identify new opportunities.
• Support international distributors with technical and commercial guidance.

Skills

Leadership

Communication

Coaching

Data analysis

Job description

Overview

Are you an experienced service leader with a passion for driving excellence in field operations? Our client, an award-winning, rapidly growing healthcare company is looking for a Regional Service Manager. This is a fantastic opportunity to lead and inspire a team of skilled engineers across a defined UK region, working closely with customer support, commercial teams and senior management to ensure service exceptional service delivery, operational efficiency and opportunities for growth are maximised.

Responsibilities

• Lead and mentor a team of 10+ field service engineers
• Drive continuous improvement in service delivery and efficiency
• Develop your team through training and performance management
• Ensure service level agreements (SLAs) are consistently met
• Build strong relationships with high-profile clients
• Collaborate with commercial teams to identify new opportunities
• Support international distributors with technical and commercial guidance

Who Theyre Looking For

• A technical background
• Proven experience managing a team of technical field engineers
• Strong leadership, coaching and change management skills
• Excellent communication and stakeholder management abilities
• Proficient with digital tools and data analysis
• Full driving licence and ability to travel
• A successful track record in a field service management role - desirable

Whats on Offer

• Performance bonus of 10% (with potential to earn more)
• Company car, phone and laptop
• 25 days holiday + bank holidays, rising to 28 with service
• Pension and life insurance
• Private health and dental coverage

This is a fantastic opportunity for an experienced Regional Service Manager to take ownership of a high-performing service team, shape processes and make a real impact on service delivery.

If you're a hands-on leader who thrives on building teams, improving operations and delivering outstanding results, this is the role for you! Apply now