Regional Senior IT Technician

E-ACT; Manchester; On-site; GBP 32,000 - 37,000; Full time

Job summary

An educational trust in Manchester seeks a Regional Senior IT Technician to ensure reliable support across its academies. The candidate will manage ICT systems, provide technical support, and liaise with various stakeholders. The role requires relevant ICT qualifications, experience with network infrastructures, and strong communication skills. A competitive salary range from £32,596 to £36,362 is offered, along with generous employee benefits.

Benefits

Defined benefit pension schemes

31 days of annual leave

Cycle to Work scheme

Employee Assistance Programme

Qualifications

• Relevant ICT qualifications or equivalent demonstrable ICT technical support experience.
• Detailed working knowledge of standard Internet technologies such as SMTP, DNS, DHCP, TCP/IP.
• Experience of supporting ICT networks and infrastructure such as Active Directory and firewalls.
• Ability to communicate effectively with stakeholders at all levels.

Responsibilities

• Ensure consistent performance of all ICT systems across academies.
• Provide first and second-line support for Academy ICT queries.
• Operate the Academy ICT Helpdesk effectively.
• Manage the workloads of local ICT technicians.

Skills

Relevant ICT qualifications or equivalent technical support experience

Knowledge of Internet technologies such as SMTP, DNS, DHCP, TCP/IP

Experience supporting ICT networks and infrastructure

Ability to work effectively within a team

Effective communication skills with stakeholders

Job description

About this Role

Want to make a difference to young people?

Are you ready to embark on a rewarding journey within an educational community that values diversity, encourages collaboration, and celebrates excellence?

We are looking for a Regional Senior IT Technician to work across our Academies based in the Oldham, Manchester and Sheffield. The role will be based at The Oldham Academy North but travel across the Academies is expected.

Key responsibilities

• Ensure consistent performance of all ICT systems across our academies, providing reliable support and maintenance.
• Provide efficient first and second-line support for Academy ICT queries, with technical escalation as needed.
• Operate the Academy ICT Helpdesk effectively, logging and resolving helpdesk calls within agreed service levels.
• Oversee and manage the workloads of local ICT technicians, ensuring they possess the necessary skills for the supported service.
• Liaise with academy staff, the senior leadership team, and other stakeholders.

Pay range: SCP 20-25 £32,596 - £36,362

Qualifications and Skills

• Relevant ICT qualifications or equivalent demonstrable ICT technical support experience
• Detailed working knowledge of standard Internet technologies such as SMTP, DNS, DHCP, TCP/IP
• Experience of supporting ICT networks and infrastructure such as Active Directory, Group Policy, DNS, DHCP, Hyper-V/VMWare, switch/firewall infrastructure and MDM Solutions
• Experience in supporting the development of ICT provisions and systems
• Ability to work effectively within a team environment
• Ability to communicate effectively with stakeholders at all levels using a range of techniques and media

What are we about?

Join a trust that is going places!

At E-ACT, we believe every child deserves opportunity. Our ‘Opening Minds, Opening Doors’ strategy breaks down barriers and builds pathways to success; driven by purposeful leadership, collaboration, and innovation. We champion diversity, encourage a people-first culture, and ensure every voice is heard.

We are proud to lead system-wide change both locally and national - providing sector-wide support while transforming futures. Our achievements are recognised through winning MAT of the Year 2023 at the MAT Excellence Awards and National School Awards, and also the TES Trust Leadership Award 2024. E-ACT is recognised for shaping bold educational outcomes. Most recently, two of our Birmingham academies were selected by the Department for Education as RISE Regional Hubs, in recognition of their outstanding work on inclusion and behaviour, a testament to the impact of our people-first culture and relentless drive for excellence.

With 38 academies and over 25,000 pupils, our dedicated staff make excellence possible. We prioritise wellbeing, tackle workload, and continuously raise the bar. We don’t just educate, we inspire ambition and empower every child to thrive.

Want to be a part of something extraordinary? Find out more at www.e-act.org.uk

Benefits

Financial and Lifestyle- We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave for year-round employees. Staff can also benefit from the Cycle to Work scheme, promoting healthy and sustainable commuting.

Professional Growth and Development- We invest heavily in staff development through tailored INSET days and high-quality CPD opportunities. Teaching staff benefit from automatic TLR progression, a structured 9-point pay scale (M1 to UPS3), and full TLR payments for part-time colleagues fulfilling full responsibilities.

Culture and Wellbeing- Our people-first culture values every colleague. We support wellbeing through the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice. Collaboration is at the heart of our Trust, encouraging shared learning and collective success.

Please look at our 'Work for Us' page and Recruitment Pack for more information.

How to apply

Please read the supporting documentation carefully before completing your application.

E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.

E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.