Regional Resident Services Leader (Multi-Site)

Cobalt Consulting (UK) Ltd; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading property management firm is seeking a Regional Resident Services Manager to oversee operations across multiple sites in North London. The role includes leading teams, ensuring compliance with regulations, and delivering exceptional customer service. Ideal candidates will have experience in residential property management and strong leadership skills. This is a full-time position requiring travel between sites.

Qualifications

• Experience in residential property management or hospitality operations is required.
• Ability to manage and develop teams effectively.
• Knowledge of operational, financial, and compliance management.

Responsibilities

• Lead and develop Resident Services teams across multiple sites.
• Deliver regional income targets and manage expenditure.
• Oversee building compliance and health & safety.
• Guide onsite teams to deliver outstanding resident service.

Skills

Residential property management experience

Strong leadership ability

Excellent communication

Stakeholder management

Proficient in Microsoft Office

Customer-focused

Operational excellence mindset

Tools

Property management/CRM systems

Job description

A leading property management firm is seeking a Regional Resident Services Manager to oversee operations across multiple sites in North London. The role includes leading teams, ensuring compliance with regulations, and delivering exceptional customer service. Ideal candidates will have experience in residential property management and strong leadership skills. This is a full-time position requiring travel between sites.