Regional Property Manager

MTVH; Greater London; Hybrid; GBP 57,000 - 62,000; Full time

Job summary

A housing organization is seeking a Regional Property Manager to oversee property repairs in North London. The role involves managing a team, ensuring effective contractor management, and maintaining service quality. Ideal candidates will have strong leadership skills, project management experience, and a background in social housing. Key benefits include 28 days annual leave, an enhanced pension, and opportunities for career progression.

Benefits

28 days annual leave plus 8 bank holidays

Enhanced pension with matched contributions

Hybrid working

Life assurance cover

Employee Assistance Programme

Qualifications

• Experience managing a teams and contractors in repairs.
• History of dealing with customers from diverse backgrounds.
• Ability to monitor workstreams and provide reports on KPIs.

Responsibilities

• Oversee a team in managing disrepair and repairs activity.
• Ensure compliance with contracts and manage contractors effectively.
• Provide performance reports and maintain records.

Skills

Strong leadership skills

Project Management

Social Housing Experience

Customer Service

Analytical skills

Attention to detail

Stakeholder Management

Budget Management

Self-starter

Job description

Regional Property Manager

£57,953 - £61,003

We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors, and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in North London.

What you’ll need to succeed

You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPI’s.

• Strong leadership skills and background in managing a multifaceted repairs team
• Experience of Contract/Project Management (essential)
• Experience of working in Social Housing, Building Surveying, or a regulated field
• History of dealing with customers from different backgrounds, and delivering a positive and transparent service
• Experience of analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in reporting
• Experience of working with external stakeholders
• Experience of dealing with customers and responding to customer enquiries on the phone and in writing
• Budget management – adhering to budget set and managing expectations
• Strong Leadership skills and the ability to manage a varied and demanding workforce
• A self-starter who isn’t afraid of challenge
• Must have car and business insurance.

Desirable

• Housing Experience or working in a related field

To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: https://view.pagetiger.com/bksiskh/001