Regional Planning Administrator - London North

TN United Kingdom; Enfield; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a dedicated Regional Planning Administrator to join their team in Enfield. This role is pivotal in ensuring the smooth coordination of planning activities and providing essential administrative support. The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. This position offers a supportive work culture with opportunities for training and development, making it a great next step for those looking to advance their career in logistics.

Benefits

25 days holiday plus bank holidays

Contributory Pension scheme

Health Care Plan with dental insurance

Training and development opportunities

Referral bonus

Cycle to work scheme

Discounts with High St Retailers

Gym memberships

Theme days out

Extended maternity/paternity leave

Qualifications

• Strong communication skills and ability to handle multiple tasks.
• Experience in customer-focused roles and administration.

Responsibilities

• Support regional planning processes and coordinate activities.
• Liaise with customers for maintenance and repairs planning.

Skills

Customer service skills

Strong background in administration

Time management

Attention to detail

Problem-solving skills

Tools

IT skills

Job description

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Regional Planning Administrator - London North, Enfield

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Client:

Location:

Enfield, United Kingdom

Job Category:

Logistics

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EU work permit required:

Yes

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Job Reference:

c89b2648e400

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Regional Planning Administrator

Salary up to £30,000 p.a. - dependent upon your skill set and experience!

Working Monday to Friday 0800hrs to 1600hrs (1/2 hr unpaid lunch)

What you will do

We are looking for a dedicated and organized Regional Planning Administrator to join our regional planning team at Volvo Trucks based in Enfield. The successful candidate will be responsible for supporting the regional planning processes, ensuring the smooth coordination of planning activities, and providing administrative assistance to the team. This is a key role that will require strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

As a Regional Planning Administrator, you will liaise with our customers first hand, assisting with the planning of maintenance and repairs. Working closely with our Workshop team providing them with relevant and accurate information, ensuring the customers’ expectations are always managed.

Responsibilities within role:

• Key customer contact and point of reference
• Working with the workshop management team, ensure workshop scheduling and loading to maximise available capacity and utilisation
• Clarify for the customer and the workshop the basis for the repair – Retail/Warranty/Contract
• Gain customer agreement through selling the benefits of identified repair solutions in a professional manner
• Produce sand explain repair order to customer during planning stage
• Maintain customer contact information in workshop planner, CM and VDA
• Ensure planning and communication that ensure all resources are available in advance of scheduled work (labour and parts).
• Manage bookings for courtesy cars, collection & Plan and manage all truck monitoring cases with customer, relevant dealer and RTM / SDM delivery and waiting. Ensure that all active campaigns are allocated to the repair order
• Manage all contractual and non contractual vehicle alerts and liaise with the customer(s) or dealer(s) accordingly.
• Ensure that all proposed work is correctly specified based on standard IMPACT content and converted to GDS quotes.
• Be able to convert GDS quotes into repair orders
• Ensure that all authorised work is properly coded on the repair order prior to handover to the workshop
• Be able to convert a quotation into a workshop repair order

Who are you?

You will require:

• Customer service skills with ability to liaise and communicate to customers
• Strong background in administration or customer focused role
• Ability to work either part of a team or on own building a strong rapport with clients and colleagues
• Excellent time management and organisation skills
• Good level of IT
• Strong attention to detail and problem-solving skills
• A proactive, can-do attitude with the ability to work both independently and as part of a team

What’s in it for you?

• 25 days holiday plus bank holidays raising to 30 days with service
• Contributory Pension scheme
• Training and development opportunities
• Health Care Plan with access to dental insurance
• Extended maternity/paternity and adoption leave
• Referral bonus with our recommend a friend
• Cycle to work scheme
• Many benefits for yourself, family and friends including Theme days out, gym memberships, discounts with High St Retailers, travel, hotel, airport parking plus many more +++++

Ready for the next move?

• Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.