Regional Planning Administrator

Volvo; Fareham; On-site; GBP 28,000; Full time

Job summary

A leading transport company in Leicester seeks a Regional Planning Administrator to manage planning activities and coordinate with customers. The role involves assisting with maintenance scheduling, liaising with the workshop team, and ensuring optimal resource availability. We require strong communication, organizational skills, and a proactive attitude. Benefits include 25 days holiday plus bank holidays, a contributory pension scheme, and various employee discounts. If you're passionate about logistics and planning, apply now.

Benefits

25 days holiday plus bank holidays

Contributory Pension scheme

Health Care Plan with dental insurance

Training and development opportunities

Extended maternity/paternity leave

Referral bonus

Cycle to work scheme

Various discounts and benefits

Qualifications

• Strong communication skills and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Experience in a customer-focused role.

Responsibilities

• Assist with planning of maintenance and repairs for customers.
• Work closely with workshop management to optimize scheduling.
• Manage booking for courtesy cars and monitor repair cases.

Skills

Customer service skills

Strong background in administration

Excellent time management

Good level of IT

Strong organisational skills

Ability to work under pressure

Proactive attitude

Job description

Regional Planning Administrator - Leicester

Salary up to £27,500 p.a. - dependent upon your skill set and experience

Working Monday to Friday 0800hrs to 1600hrs (1/2 hr unpaid lunch)

We are looking for a dedicated and organized Regional Planning Administrator to join our regional planning team at Volvo Trucks based in Bardon, Leicester. The successful candidate will be responsible for supporting the regional planning processes, ensuring the smooth coordination of planning activities, and providing administrative assistance to the team. This is a key role that will require strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

If you are a motivated individual with a passion for logistics and planning, we would love to hear from you. Join us in shaping the future of transport!

Who are you

• Customer service skills with ability to liaise and communicate to customers
• Strong background in administration or customer focused role
• Ability to work either part of a team or on own building a strong rapport with clients and colleagues
• Excellent time management and organisation skills
• Good level of IT
• Strong organisational skills and ability to prioritise tasks
• Ability to work under pressure and handle multiple tasks simultaneously
• A proactive, can do attitude with the ability to work independently and as part of a team

What will you be doing

As a Regional Planning Administrator, you will liaise with our customers first hand, assisting with the planning of maintenance and repairs. Working closely with our Workshop team providing them with relevant and accurate information, ensuring the customers’ expectations are always managed.

• Key customer contact and point of reference
• Working with the workshop management team, ensure workshop scheduling and loading to maximise available capacity and utilisation
• Clarify for the customer and the workshop the basis for the repair – Retail/Warranty/Contract
• Gain customer agreement through selling the benefits of identified repair solutions in a professional manner
• Produce sand explain repair order to customer during planning stage
• Maintain customer contact information in workshop planner, CM and VDA
• Ensure planning and communication that ensure all resources are available in advance of scheduled work (labour and parts).
• Manage bookings for courtesy cars, collection & Plan and manage all truck monitoring cases with customer, relevant dealer and RTM / SDM delivery and waiting. Ensure that all active campaigns are allocated to the repair order
• Manage all contractual and non contractual vehicle alerts and liaisewith the customer(s) or dealer(s) accordingly.

• Ensure that all proposed work is correctly specified based on standard IMPACT content and converted to GDS quotes.
• Be able to convert GDS quotes into repair orders
• Ensure that all authorised work is properly codedon the repair order prior to handover to the workshop
• Be able to convert a quotation into a workshop repair order

What’s in it for you?

• 25 days holiday plus bank holidays raising to 30 days with service
• Contributory Pension scheme
• Training and development opportunities
• Health Care Plan with access to dental insurance
• Extended maternity/paternity and adoption leave
• Referral bonus with our recommend a friend
• Cycle to work scheme
• Many benefits for yourself, family and friends including Theme days out, gym memberships, discounts with High St Retailers, travel, hotel, airport parking plus many more

Ready for the next move?

• If you want to make a real impact in your career, the transportation business is where you want to. We look forward to meeting you.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.