Regional Payroll Manager - Growth Markets

PRIMARK; Reading; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading international retailer is seeking a Regional Payroll Manager to oversee payroll operations across multiple markets. You will ensure compliance with local laws and drive efficient operational processing. The ideal candidate has over 7 years of EMEA payroll experience and strong leadership skills. This role offers the opportunity to lead a high-performing team in a dynamic retail environment.

Qualifications

• 7+ years experience in EMEA payrolls and systems with people management.
• Strong knowledge of payroll processes and data systems.
• Ability to manage stakeholders and vendors effectively.

Responsibilities

• Lead payroll operations across multiple markets.
• Ensure compliance with local laws and internal controls.
• Oversee accurate processing of payroll for all employees.

Skills

EMEA payrolls experience

CIPP qualification

Project management skills

Vendor management expertise

Problem-solving skills

Leadership qualities

Strong communication skills

Advanced Excel/MS skills

Education

CIPP qualification or equivalent

Job description

JOB DESCRIPTION

Job Title
Regional Payroll Manager - Growth Markets

Reports To
Head of Global Payroll

Team
Payroll

Location
Primark House, Reading

Job Type
Fixed Term

Primark is an international clothing retailer employing more than 70,000 colleagues across 16 countries in Europe and the US. Founded in Ireland in 1969 under the Penneys brand, Primark aims to create maximum joy at minimum cost - less money and less impact on the planet. Primark continues to expand across new and existing markets with the aim of reaching 530 stores by the end of 2026. Every person impacts the culture at Primark. Our values: Caring, Dynamic, and Together outline the behaviors we expect of our people as we work with each other, our customers, our suppliers, and our partners. Let's see what impact you can make!

Purpose of the Role

Leading payroll operations across multiple markets, overseeing accurate and timely processing of payroll for store, warehouse, and head office colleagues, in line with global processes while ensuring compliance with local laws, scheduling practices, and collective agreements. The role is crucial for delivering a seamless employee pay experience and maintaining internal controls in a fast-paced retail environment.

Duties & Responsibilities

1. Lead the team to drive efficient operational processing through automation, standardized processes, and consistent service delivery.
2. Lead on the delivery of the Payroll Roadmap for the Region.
3. Serve as SME in delivering new payroll implementations.
4. Support with payroll errors as an escalation point.
5. Manage operational costs, fostering a cost leadership mindset.
6. Contribute to the annual Global Payroll budget preparation.
7. Design and update payroll policies and processes collaboratively with the Global Process owner.
8. Support the payroll strategy and global ways of working.
9. Align processes with the Global Process Owner.
10. Maintain a high-performing team through recruiting, training, coaching, and performance management.
11. Ensure compliance with regional labor laws, wage regulations, tax requirements, and collective bargaining agreements.
12. Maintain audit-ready documentation and manage payroll audits.
13. Implement internal controls to prevent errors or fraud.
14. Foster positive relationships with internal stakeholders.
15. Stay updated on payroll legislation changes and advise accordingly.
16. Manage external payroll vendor contracts, SLAs, and compliance.
17. Develop and maintain payroll Business Continuity plans.
18. Lead audits and implement process improvements based on findings.
19. Define and monitor KPIs for service delivery.

Skills & Experience

Essential

• Minimum 7+ years' experience in EMEA payrolls and systems, including people management.
• CIPP qualified or equivalent.
• Strong project management skills.
• Vendor and stakeholder management expertise.
• Problem-solving skills with a hands-on approach.
• Forward-thinking with process improvement focus.
• Leadership qualities.
• Understanding of payroll processes.
• Change Management experience.
• Knowledge of payroll data systems (e.g., HCM, Time & Attendance).
• Demonstrates Primark values, with coaching and development skills.
• Excellent communication skills, both verbal and written.
• Advanced Excel/MS skills.
• Attention to detail and analytical skills.
• Legislative knowledge for supported countries.
• Ability to meet deadlines and work under pressure.
• Organizational and time management skills.
• Discretion and confidentiality in handling sensitive matters.
• Ability to build relationships across all levels.
• Effective presentation skills.
• Leadership, influence, and coaching abilities.
• Resilience and big-picture thinking in a fast-paced environment.