Regional Operations ManagerNorwich

Anglian Home Improvements; Horsham St. Faith; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading home improvement company seeks an experienced Regional Operations Manager in the United Kingdom. You will oversee operations, ensuring efficiency and customer satisfaction across multiple locations. Responsibilities include managing teams and contractors, resolving complaints, and ensuring compliance with company standards. The ideal candidate will have strong people management skills, experience in profit and loss management, and a track record of operational excellence. This role offers an attractive salary, bonuses, and comprehensive health benefits.

Benefits

Attractive Salary & Bonus OTE package

31 days holiday plus additional paid day for your birthday

Pension scheme with up to 4 x salary

Company Car/Car Allowance

Private Healthcare

Comprehensive health & well-being benefits

Discounted group discount scheme on all products

Career development opportunities

Qualifications

• Experience managing a customer-facing profit and loss responsibility in a large turnover role.
• Track record of delivering cost savings and efficiency improvements.
• Ability to work collaboratively with internal and external stakeholders.

Responsibilities

• Oversee all pipelines of work ensuring capacity is at optimum levels.
• Manage and motivate employees and subcontractors.
• Ensure job completion to company standards and customer satisfaction.
• Responsible for resolution of customer complaints and service issues.

Skills

People management

Negotiation skills

Business acumen

Fast-paced environment experience

Fenestration knowledge

Job description

We are looking for an experienced and target drivenRegional Operations Managerto oversee all aspects of our operations function within the region. From customer bookings to completed installations we pride ourselves on delivering fantastic customer service and a right first time fit to drive revenue for the business.

AsRegional Operations Manageryou will manage all pipelines of work for the region covering all our product range, ensuring surveying and installation capacity are at optimum levels and that all jobs are completed to the Anglian standard, providing an excellent experience for all Anglian customers.

The ideal candidate will be used to managing large teams, both employed and self employed trades, across different locations, as well as working alongside other departments and key stakeholders to optimise our operations and co-ordinate our installations to best suit our customers and our business.

Role duties & responsibilities

• Recruit, appraise, motivate, and retain employees in line with budget
• Maintain a sufficient number of suitably trained sub - contractors to meet the revenue targets at all times
• To work collaboratively and support the senior team within the depot
• To ensure every contract is reviewed after survey for adherence to the Company’s pricing policies. Accept or reject contracts on the Company’s behalf as permissible under the terms of the contract
• To be responsible for running the P & L for the depot
• To proactively oversee all KPIs within the depot, working closely with colleagues to motive, drive and find solutions to meet targets.
• Ensure that all jobs proceed through the pipeline to meet both company and customer satisfaction.
• Ensure all products are surveyed and installed in accordance with the Company’s product specifications, health and safety requirements, quality standards, timescales and customer expectations
• To be personally responsible for the resolution of all CEO complaints and be the direct point of customer contact within the region.
• Lead by example to ensure the highest level of customer communications and service throughout.
• Ensure all after sales issues / service work are concluded satisfactorily

What knowledge & competencies we need in the role

• Experience in a relevant customer facing profit and loss responsible management role with a turnover not less than £10m per annum
• A track record of delivering cost savings and efficiency improvements

Previous skills & experience of operating at a senior level

• The ability to work to strict deadlines in a target driven, fast paced environment
• Fenestration knowledge
• Business and commercial acumen

Experience of interpreting profit and loss reports

Excellent people management, communication, negotiation, influencing and presentation skills

Previous skills in working with employed & self employed individuals, along with a variety of internal and external stakeholders

A methodical and organised approach to work

What we Offer you

• Attractive Salary & Bonus OTE package
• 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice
• Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement
• Car Allowance / Company Car
• Private Healthcare
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources, and digital GP services
• Heavily discounted group discount scheme on all products
• Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
• Career development and continuous learning opportunities

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees