Regional Operations Manager

Sodexo; Pontefract; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading service provider in the UK is seeking an experienced Regional Operations Manager for the South Yorkshire region. In this role, you will oversee day-to-day operations across 25 sites, ensuring exceptional service and operational efficiency. The ideal candidate will have a strong background in people management and operational excellence, complemented by financial acumen. This position includes a salary range of £28,000 to £31,000 per annum and various employee benefits.

Benefits

Company car and fuel card

Mental health & wellbeing support

Employee Assistance Programme

Virtual GP & lifestyle rewards

Discounts for employees and family

Financial tools & retirement plan

Cycle to Work scheme

Paid volunteering day

Qualifications

• Proven experience in operational management in a similar environment.
• Strong people management skills, including recruitment and training.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Lead and motivate a high-performing onsite team.
• Accountable for operational service delivery and financial management.
• Drive continuous improvement and operational excellence.

Skills

Operational management

People management

Financial interpretation

Communication skills

Proficiency in Microsoft Office

Self-motivation

Full UK driving licence

Job description

Are you a dynamic leader with a passion for operational excellence and people management? We're seeking an experienced Regional Operations Manager to take full accountability for the day-to-day leadership, coordination, and oversight of all contract activities across 25 sites and Approved Premises within the South Yorkshire region. Approved Premises play a vital role in supporting individuals released from prison, providing enhanced supervision and helping them reintegrate into the community. In this role, you'll ensure our clients receive exceptional service while driving operational efficiency, profitability, and team performance. This is an excellent opportunity to make a real impact in a residential setting, supporting individuals facing complex challenges.

Key Responsibilities

• Lead, develop, and motivate a high-performing onsite team to deliver services of the highest quality, in line with contract specifications and Service Level Agreements (SLAs).
• Take full accountability for operational service delivery, financial management, client relationships, compliance, and people management across all designated sites.
• Manage the regional P&L account, maximise profitability, and ensure effective cost control.
• Act as the operational interface between clients and senior management, promoting positive relationships and ensuring client satisfaction.
• Drive continuous improvement, innovation, and operational excellence across systems, processes, and services.
• Ensure compliance with statutory regulations, company policies, and contractual obligations, maintaining health, safety, and wellbeing standards.
• Support business development and account strategy, identifying opportunities for growth and additional services.
• Implement Sodexo's mission, values, and strategies to uphold brand integrity and service excellence.

Qualifications & Experience

• Proven experience in operational management in a similar environment.
• Strong people management skills, including recruitment, training, and performance management.
• Ability to interpret financial and commercial information to drive decisions.
• Excellent communication, interpersonal, and numerical skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Self‑motivated, able to manage multiple priorities and work independently.
• Full UK driving licence required; clean licence preferred but not essential.

Desirable

• IOSH Managing Safely qualification.
• Experience managing conflicting expectations of clients and consumers within a single business area.

Commitment

40 hours per week. Monday to Friday – full flexibility to cover weekends and out of hours when required. Covering the South Yorkshire Region areas such as – Sheffield, Doncaster, Halifax, Bradford, Dewsbury, and Scunthorpe.

Remuneration & Benefits

Company car and fuel card provided, Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:

• Salary: £28,000 – £31,000 per annum.
• Sodexo rewards and benefits.
• Driving required – applicants must hold a valid UK driving licence.
• Mental health & wellbeing support.
• Employee Assistance Programme for personal, legal, and financial advice.
• 24/7 virtual GP & lifestyle rewards.
• Discounts for you & family.
• Financial tools & retirement plan.
• Cycle to Work & Paid volunteering day.