Regional Operations Manager

DaVita Inc; North Shields; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider is seeking a Regional Operations Manager to lead Clinic Managers across the North Shields area. You will focus on strategic and tactical leadership, driving financial growth, and ensuring best clinical practices. Ideal candidates will have established leadership in healthcare, strong business acumen, and advanced computer skills. The position entails significant travel within the region and offers various benefits including a company car and generous paid leave.

Benefits

Company car

Pension scheme

35 days paid leave

Life Assurance

Training and development commitment

Qualifications

• Previous established leadership experience within a healthcare provider.
• Demonstrable experience in planning and managing at strategic and operational level.
• Ability to assess financial implications of decisions.

Responsibilities

• Coaching and developing Clinic Managers.
• Driving financial and revenue growth.
• Implementing processes to improve quality.

Skills

Leadership experience in healthcare

Strategic planning

Business acumen

Engaging communication

Analytical thinking

Advanced computer skills

Tools

MS Excel

MS Word

MS Outlook

PowerPoint

Job description

Role Overview

As a Regional Operations Manager, you’ll provide strategic and tactical leadership to Clinic Managers in your team. You’ll be responsible for the region covering Newcastle to North Wales, so expect travel to be around 60-80% of your week.

Key Responsibilities

• Coaching and developing your team of Clinic Managers to help achieve their professional and personal goals.
• Creating a fulfilling work environment through strategic leadership and support to teammates within clinics.
• Driving financial and revenue growth whilst maintaining excellent clinical outcomes.
• Managing relationships with external partners such as NHS Trusts and the CQC.
• Understanding and analysing metrics impacting service delivery and other key factors.
• Building great relationships with internal stakeholders throughout the business, including UK & International Head Office.
• Implementing new processes to drive quality improvements for both patients and teammates.
• Ensuring compliance with all relevant clinical, governance and regulatory systems and policies.
• Living the DaVita Values: Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfilment and Fun.

Qualifications & Experience

• Previous established leadership experience within a healthcare provider is essential, and experience in an outpatient haemodialysis setting would be highly advantageous.
• Demonstrable experience in planning and managing at strategic and operational level.
• Strong business acumen; able to assess financial implications of decisions and actions.
• Engaging communication skills and a friendly demeanour to successfully connect with a diverse team and patients.
• Analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives.
• Lead by example style to encourage a value driven culture that brings the best out of everyone.
• Entrepreneurial attitude and pragmatic approach to problem solving in changing situations in a clinical environment.
• Advanced computer skills and proficiency in MS Excel required; intermediate skills in MS Word, Outlook, and PowerPoint required.

About DaVita UK

DaVita UK delivers life‑saving kidney care to over 2,000 patients across England & Wales. DaVita UK is one of the 14 countries that form DaVita International focusing on transforming care and improving quality of life for people receiving dialysis treatment globally. When you join the DaVita Village, you’re joining a winning team with a “Community First, Company Second” culture. We’re proud to be an independent, nurse‑led provider, working in partnership with the NHS to deliver the highest standards of care using cutting‑edge technology in welcoming, modern environments.

Remuneration & Benefits

Salary depending upon experience.

Company Car. Salary depending upon experience. Company Pension Scheme.

35 days' paid leave per annum, including bank holidays.

• Monday to Saturday working pattern.
• Life Assurance to 3 times annual salary.
• Retail discount scheme membership.
• ANN UK Membership.
• A commitment to your training and development.
• “Community first, company second” culture based on Core Values that really matter.
• An exciting, collaborative and driven multinational environment.
• Live our mission: To be the Provider, Partner, and Employer of Choice.
• Dedication, above all, to caring for our patients and teammates.