Regional Operations Manager

OCS; Manchester; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Discounts via Hapi app

Wagestream access

Career Growth

Job summary

OCS UK & Ireland are seeking a Regional Operations Manager to lead security services across multiple client sites in a designated region. You will drive operational excellence, ensure regulatory compliance, build high-performing teams, and sustain strong client relationships while meeting contractual objectives.

The ideal candidate will have proven regional leadership experience in security operations, a track record of delivering on budgets, SLAs and KPI targets, and a proactive approach to

Qualifications

• Right to work in the UK.
• Proven regional operations or senior security management experience.
• Experience managing multiple sites and dispersed teams.
• Strong leadership and client relationship skills.

Responsibilities

• Lead, manage, and support a team of Operations Managers, Site Supervisors, and Security Officers across multiple locations.
• Take overall responsibility for the operational performance and service delivery standards within the region.
• Ensure all contracts are delivered safely, compliantly, and in accordance with client requirements and company standards.
• Build and maintain strong relationships with clients, acting as the primary escalation point for operational matters.
• Conduct regular site visits, audits, and performance reviews to identify opportunities for improvement.
• Lead recruitment, onboarding, training, and development activities to maintain a capable and engaged workforce.
• Monitor and manage contract KPIs, service level agreements, and operational performance metrics.
• Support contract mobilisations, service enhancements, and continuous improvement initiatives across the region.
• Manage budgets, labour costs, and financial performance to ensure profitability and commercial success.
• Investigate incidents, complaints, and operational concerns, ensuring appropriate corrective actions are implemented.
• Ensure compliance with SIA licensing requirements, BS7858 screening standards, and all relevant legislation and industry regulations.
• Promote a positive safety culture and ensure adherence to all Health & Safety policies and procedures.

Skills

Leadership

Regional management

Client relationships

Budget management

SIA licensing

BS7858

Recruitment

Performance reviews

MS Office

Tools

Microsoft Office

Job description

Working Days

40 Hours Monday to Friday with 1 in 6 Duty Manager on call on a weekend

About The Role

We are seeking an experienced and results-driven Regional Operations Manager to lead the delivery of security services across a portfolio of client sites within a designated region. The successful candidate will be responsible for driving operational excellence, ensuring regulatory compliance, developing high-performing teams, and maintaining exceptional client relationships while delivering commercial and contractual objectives.

As part of your role, your key responsibilities will include, but are not limited to:

• Lead, manage, and support a team of Operations Managers, Site Supervisors, and Security Officers across multiple locations.
• Take overall responsibility for the operational performance and service delivery standards within the region.
• Ensure all contracts are delivered safely, compliantly, and in accordance with client requirements and company standards.
• Build and maintain strong relationships with clients, acting as the primary escalation point for operational matters.
• Conduct regular site visits, audits, and performance reviews to identify opportunities for improvement.
• Lead recruitment, onboarding, training, and development activities to maintain a capable and engaged workforce.
• Monitor and manage contract KPIs, service level agreements, and operational performance metrics.
• Support contract mobilisations, service enhancements, and continuous improvement initiatives across the region.
• Manage budgets, labour costs, and financial performance to ensure profitability and commercial success.
• Investigate incidents, complaints, and operational concerns, ensuring appropriate corrective actions are implemented.
• Ensure compliance with SIA licensing requirements, BS7858 screening standards, and all relevant legislation and industry regulations.
• Promote a positive safety culture and ensure adherence to all Health & Safety policies and procedures.

The ideal candidate should meet the following criteria:

• Right to work in the UK
• Proven experience in a Regional Operations Manager, Operations Manager, or senior security management role.
• Demonstrable experience managing multiple sites and geographically dispersed teams.
• Strong leadership skills with the ability to motivate, coach, and develop operational teams.
• Excellent client relationship management and stakeholder engagement skills.
• Strong commercial awareness with experience managing budgets, contracts, and operational performance.
• Sound understanding of security operations, best practices, and industry legislation.
• Excellent communication, organisational, and problem-solving abilities.
• Ability to work under pressure, manage competing priorities, and make informed decisions.
• Proficient in Microsoft Office and operational reporting systems.
• Full UK Driving Licence.
• Valid SIA Licence.

Desirable:

• IOSH Managing Safely, NEBOSH, or equivalent Health & Safety qualification.
• Experience within FM, corporate security, retail, logistics, healthcare, education, or public sector environments.
• Experience supporting contract mobilisations, transformations, and business growth initiatives.
• Knowledge of workforce planning, TUPE processes, and resource management.
• Experience participating in tender responses and business development activities.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.