Regional Operations Manager

CBRE, Inc.; Greater London; On-site; GBP 44,000; Full time

Job summary

A facilities management company is seeking a Relief Security Officer to cover areas including East London, Dartford, Brixton, and Harlow. This permanent full-time role offers a salary of £43,212 plus overtime. Ideal candidates should possess multiple SIA licenses, customer service experience, and exemplary communication skills. Benefits include a holiday buy scheme, extensive development opportunities, and employee assistance programs. This position requires flexibility, excellent situational awareness, and the ability to work under pressure.

Benefits

Holiday Buy Scheme – up to 5 days a year

Industry-leading maternity & paternity policies

Refer a Friend scheme – worth £500 per referral

GEMS internal recognition scheme

Extensive learning & development opportunities

Bike to Work Scheme

Medicash – health cash plan

Employee Assistance Programme

Qualifications

• Clearance to BS7858 SIA Licence – Security Guard (SG).
• Professional appearance at all times.
• Punctual and approachable.

Responsibilities

• Demonstrate high customer service and professional presentation.
• Facilitate access to building(s) and maintain client service.
• Assist during major incidents as instructed.

Skills

Customer-service experience

Excellent written and verbal communication skills

Experience using IT software (Word, Teams, Outlook)

Reliable

Flexible approach to daily duties

Ability to prioritise tasks and work under pressure

Comfortable working alone and as part of a team

Education

First aid qualification

SIA Licence – Security Guard (SG)

SIA Licence – Door Supervisor (DS) (if applicable)

SIA Licence – CCTV (if applicable)

Job description

Role Overview

Relief Security Officer – Covering East London, Dartford, Brixton and Harlow. Salary: £43,212 per annum + overtime. Working hours: Variable. Contract type: Permanent Full Time.

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage with innovation. Our purpose is to "create a better world at work" through data‑driven intelligence and a focus on safety, compliance and customer partnership.

Responsibilities

• Demonstrate a high level of customer service, professional presentation, and confidentiality at all times.
• Always display excellent situational awareness.
• Facilitate access/egress to building(s) whilst maintaining a high level of client‑facing service.
• Be aware of protest and demonstration activity and respond/escalate as appropriate.
• Assist staff, guests, contractors and public bodies by providing information, giving direction, or responding to queries in a professional manner.
• Be fully conversant with all operating procedures and always follow them.
• Assist as instructed during major incidents.
• Always display your SIA licence whilst on duty.
• Maintain accurate records/logs and submit reports as instructed.
• Positively participate in staff welfare or development programmes and engage in mandatory training.
• Use communication tools (radio/phone) in a confident and clear manner.
• Carry out any other reasonable request as required.

Qualifications

• Clearance to BS7858 SIA Licence – Security Guard (SG).
• SIA Licence – Door Supervisor (DS) (if applicable).
• SIA Licence – CCTV (if applicable).
• First aid qualification.
• Customer‑service experience.
• Excellent written and verbal communication skills.
• Experience of using IT software (Word, Teams, Outlook).
• Reliable, punctual and approachable.
• Professional appearance at all times.
• Flexible approach to daily duties.
• Ability to prioritise tasks and work under pressure.
• Comfortable working alone using initiative and as part of a team.

Benefits

• Holiday Buy Scheme – up to 5 days a year.
• Industry‑leading maternity & paternity policies.
• Refer a Friend scheme – worth £500 per referral.
• GEMS internal recognition scheme with Amazon and retail/dining vouchers.
• Extensive learning & development opportunities, including progression.
• Flex Benefits: discount shopping, gym, mobile, family activities, insurance, dining experience, car leasing and breakdown cover.
• Bike to Work Scheme.
• Paid volunteering and charity days.
• Medicash – health cash plan covering dental, optical, physiotherapy and wellbeing.
• Employee Assistance Programme – guidance and advice on personal, health, legal and financial queries.

Equal Opportunity Statement

At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation and better problem‑solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth.