Regional Operations Manager

Anglian Home Improvements; Gravelly Hill; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading home improvement company in Gravelly Hill is seeking an experienced Regional Operations Manager. You will oversee operations, manage large teams, and ensure all jobs meet high standards. With a focus on customer service, this role requires proven management experience, particularly in a customer-facing setting, and the capacity to drive efficiency and profits within a fast-paced environment.

Benefits

Competitive Salary

Pension with up to 4x salary

Private Healthcare

31 days holiday

Career development opportunities

Qualifications

• Experience in a customer-facing management role with a turnover of at least £10m.
• Ability to work under strict deadlines in a fast-paced environment.
• Track record of delivering cost savings and efficiency improvements.

Responsibilities

• Manage pipelines of work covering all product ranges.
• Ensure all jobs meet company specifications and customer expectations.
• Resolve all CEO complaints and act as the main customer contact.

Skills

People management

Negotiation skills

Commercial acumen

Organizational skills

Fenestration knowledge

Job description

Overview

We are looking for an experienced and target driven Regional Operations Manager to oversee all aspects of our operations function within the region. From customer bookings to completed installations we pride ourselves on delivering fantastic customer service and a right first time fit to drive revenue for the business. As Regional Operations Manager you will manage all pipelines of work for the region covering all our product range, ensuring surveying and installation capacity are at optimum levels and that all jobs are completed to the Anglian standard, providing an excellent experience for all Anglian customers.

The ideal candidate will be used to managing large teams, over different locations, as well as working alongside other departments and key stakeholders (both internal and external) to optimise our operations and co-ordinate our installations to best suit our customers and our business.

Role duties & responsibilities

• Recruit, appraise, motivate, and retain employees in line with budget
• Maintain a sufficient number of suitably trained sub - contractors to meet the revenue targets at all times
• To work collaboratively and support the senior team within the depot
• To ensure every contract is reviewed after survey for adherence to the Company’s pricing policies. Accept or reject contracts on the Company’s behalf as permissible under the terms of the contract
• To be responsible for running the P&L for the depot
• To proactively oversee all KPIs within the depot, working closely with colleagues to motive, drive and find solutions to meet targets.
• Ensure that all jobs proceed through the pipeline to meet both company and customer satisfaction.
• Ensure all products are surveyed and installed in accordance with the Company’s product specifications, health and safety requirements, quality standards, timescales and customer expectations
• To be personally responsible for the resolution of all CEO complaints and be the direct point of customer contact within the region.
• Lead by example to ensure the highest level of customer communications and service throughout.
• Ensure all after sales issues/service work are concluded satisfactorily

What knowledge & competencies we need in the role

• Experience in a relevant customer facing profit and loss responsible management role with a turnover not less than £10m per annum
• A track record of delivering cost savings and efficiency improvements
• Previous skills & experience of operating at a senior level
• The ability to work to strict deadlines in a target driven, fast paced environment
• Fenestration knowledge
• Business and commercial acumen
• Experience of interpreting profit and loss reports
• Excellent people management, communication, negotiation, influencing and presentation skills
• Previous skills in working with employed & self employed individuals, along with a variety of internal and external stakeholders
• A methodical and organised approach to work

What we Offer you

• Competitive Salary
• 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice
• Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement
• Car Allowance / Company Car
• Private Healthcare
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources, and digital GP services
• Heavily discounted group discount scheme on all products
• Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
• Career development and continuous learning opportunities

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.