Regional Operations Manager

NPR Recruit; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A specialized housing solutions provider in England seeks a Regional Operations Manager to lead and coordinate field-based operational teams. Responsibilities include ensuring quality service delivery, maintaining health & safety compliance, and fostering relationships with stakeholders. Ideal candidates will possess strong leadership and management skills, experience in property operations, and relevant trade qualifications.

Benefits

Company vehicle fully expensed

33 days holiday, inclusive of bank holidays

Pension scheme

Bonus scheme

Equipment & tools provided

Ongoing training and career development

Qualifications

• Proven experience managing field-based operational teams in property or maintenance.
• Strong leadership skills with a hands-on approach.
• Experience with local authorities or in the social housing sector.

Responsibilities

• Lead and support field-based teams for effective service delivery.
• Implement process improvements to enhance operational efficiency.
• Monitor KPIs related to operational efficiency and customer satisfaction.

Skills

Leadership skills

People management

Organizational skills

Problem-solving

Knowledge of health & safety standards

Education

Relevant trade qualification (plumbing, gas, electrical, building)

Tools

Digital field service tools

Job description

Our clients specialise in delivering quality housing solutions in England, working with local authorities, landlords. We provide a range of services, i.e., property inspections, maintenance, clearance and repairs. As we continue to grow year on year, we are looking to add a Regional Operations Manager.

The right person will lead, be responsible for our field-based operational teams and ensure the continuous delivery of our property services. As a Regional Operations Manager, your responsibilities will be overseeing, coordinating our multiple field-based departments, property inspections, maintenance, clearance and repairs and multi-skilled maintenance engineers. The Regional Operations Manager will drive performance, deliver a consistent quality service, maintain health & safety compliance, and maintain and add high-performing people with strong leadership, communication skills. Supporting Buckinghamshire, Hertfordshire, Bedfordshire, Northamptonshire, Warwickshire, Leicestershire, and the Midlands.

Responsibilities

• Lead and support field-based teams.
• Manage daily field operations to ensure timely and high-quality service delivery across all workstreams.
• Coach and mentor staff, fostering a positive culture, respect, and continuous improvement.
• Monitor and report on KPIs related to operational efficiency, compliance, customer satisfaction, and team performance.
• Ensure all services are delivered in full compliance with health and safety standards and internal policies.
• Work closely with internal departments (e.g., housing, customer services, procurement).
• Implement process improvements to increase efficiency and reduce operational costs without compromising quality.
• Ensure proper allocation of resources, equipment and staffing across the region(s).
• Build strong relationships with external stakeholders.

Right Individual - Regional Operations Manager

The right individual will be positive, a strong leader who has experience, success in property operations and maintenance.

Essential - Regional Operations Manager

• Proven experience managing field-based operational teams within property, housing, facilities or maintenance sectors.
• Strong people management and leadership skills.
• Demonstrable experience across multiple disciplines (inspections, maintenance, repairs).
• Excellent organisational and problem-solving skills.
• Comfortable working across a Regional environment with a hands-on approach when required.
• Full UK driving licence.
• Strong knowledge of health & safety standards and compliance practices. Relevant trade qualification, i.e., plumbing, gas, electrical, building fabric.
• Experience working with local authorities or in the social housing sector.
• Familiarity with digital field service tools and reporting systems.

Benefits - Regional Operations Manager

• Company vehicle fully expensed
• 33 days holiday, inclusive of bank holidays
• Pension scheme
• Bonus Scheme
• Equipment & tools provided
• Ongoing training and career development