Regional Operations Manager

Cera Care Ltd; Eastbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care service provider in Eastbourne is seeking a Regional Operations Manager to oversee operations across various branches. In this role, you will support the Regional Director, lead on compliance and quality initiatives, and ensure the delivery of effective care services. Ideal candidates will have an NVQ/SVQ Level 4/5 and experience in domiciliary care. The company offers a comprehensive benefits package, including training and employee rewards.

Benefits

NVQ and in-house training

Employee discounts platform

Employee Assistance Programme

Mobile phone

Company pension scheme

25 days holiday + bank holidays

Paid DBS/PVG

Mileage allowance

Service and recognition rewards

Qualifications

• Minimum NVQ/SVQ Level 4/5 required.
• Experience in Domiciliary Care is essential.

Responsibilities

• Support the Regional Director in delivering service standards.
• Lead operations across a portfolio of branches.
• Ensure compliance with quality and regulatory standards.

Skills

Leadership

Compliance management

Quality assurance

Project management

Education

NVQ/SVQ Level 4/5 or equivalent

Job description

Regional Operations Manager

Reporting to: Regional Director

Contract type: Full Time, Permanent

About Cera

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

About the role

You will support the Regional Director to deliver the service in accordance with standards agreed by Cera, legislative requirements, relevant regulations and in line with accepted best practice, and within the financial plans agreed from time-to-time with the Regional Director, deputising for the function of the Regional Director during their absence, while at all times supporting the decisions made by the Regional Director.

You'll be responsible for successfully leading day to day operations across a set portfolio of branches as outlined by your line manager. Leading on the implementation of Cera's Growth, Quality and People agendas - you will ensure that all branches within the region meet agreed quarterly and annual targets.

Specifically you will also lead on the development and execution of Cera's company wide Compliance and Quality agenda - working with colleagues within Cera's Compliance & Quality and Learning & Development teams - you will develop and mobilise new and innovative ways to ensure Cera maintains compliant across all care operational areas, whilst identifying ways to improve quality and experience for those who work for and use our services.

Requirements

• NVQ/SVQ Level 4/5 or equivalent
• Previous experience in a similar role within Domiciliary Care

You'll have access to:

• NVQ and in-house Training and development for your role and future Career with us
• We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
• Employee Assistance Programme
• Mobile phone and other required tech
• Company pension scheme
• 25 days holiday entitlement + bank holidays on top
• Paid DBS/PVG
• Mileage Allowance
• Service and recognition rewards