Regional Operations Key Account Manager

Kuehne+Nagel; Kegworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global logistics leader is seeking a professional to manage pharma and healthcare shipments effectively. This role involves ensuring compliance with regulatory standards, supporting finance operations, and enhancing customer experience. The ideal candidate will have experience in the GDP compliant transport of pharma, excellent communication skills, and a focus on customer satisfaction. This opportunity promises various benefits and a team-oriented environment in Kegworth, United Kingdom.

Benefits

Contributory pension plan

Employee assistance programme

Route 2 Rewards scheme

Qualifications

• Experience in managing pharma and healthcare shipments.
• Understanding customer needs and driving new business opportunities.
• Excellent communication and analytical skills.

Responsibilities

• Manage global and regional rate tables.
• Monitor compliance across KPIs.
• Support finance issue resolution and collaboration.

Skills

Proven experience in GDP compliant transport

Customer centric approach

Knowledge of pharma & healthcare supply chain needs

Experience in Road Logistics

Communication and presentation skills

Analytical skills

Organisational skills

Interpersonal skills

Knowledge of QHSE processes

Team working attitude

Job description

JOB DESCRIPTION

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

• Manage global and regional rate tables, including PFAs, GRT updates, fuel floaters, interim rate requests, new trade lanes/equipment submissions, and distribution to finance and operations teams.
• Monitor inbound/outbound DQ and ensure 100% compliance across KPIs, including on‑time pick‑up/delivery, lead time adherence, status timeliness/completeness, NCRs, temperature readouts, and CAPA closure.
• Support resolution of finance issues, drive escalations where required, collaborate with KN Integrated Logistics and Road Logistics finance teams, and attend weekly finance review calls.
• Lead Monthly Operational Reviews (MORs), support and attend QBRs/ABRs, maintain escalation matrices and TEAMsite data, and collaborate closely with GKAMs and KN IL/LCC stakeholders.
• Support implementation of new lanes and product launches by ensuring rates, LRAs, SOPs, training, and full operational compliance are in place.
• Drive cost and process improvement initiatives through ideation, data analysis, business case development, implementation, and savings measurement in collaboration with CI excellence teams.
• Produce and present operational and performance reports, dashboards, and analysis to support MORs, internal reviews, and customer‑facing discussions.
• Maintain and update SOPs/working instructions, support audits and CAPA completion, liaise with Supply Chain Integrity teams, and escalate operational or commercial risks while identifying business opportunities.

What we would like you to bring

• Proven experience in the GDP compliant transport of pharma and healthcare shipments
• Experience in a customer centric role, understanding the customer’s situations, perceptions and expectations, driving profitability and new business opportunities
• Excellent knowledge of pharma & healthcare supply chain needs
• Experience in Road Logistics
• Good communication and presentation skills as well as strong analytical skills
• Excellent organisational skills and strong interpersonal skills
• A good knowledge of QHSE processes, requirements and formats
• Team working and customer focussed attitude

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces‑friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.