Regional Manager x 3

Serco Limited; United Kingdom; Hybrid; GBP 60,000 - 65,000; Full time

Job summary

A leading service provider in the UK is seeking a Regional Manager for the Citizen Services Electronic Monitoring team. In this hybrid role, you will lead teams, ensure high-quality service, and drive operational excellence. Ideal candidates will have experience in managing large field teams and possess strong stakeholder management and analytical skills. This position offers a competitive salary, bonus, company car, and robust benefits including up to 25 vacation days and private medical insurance.

Benefits

Up to 25 days holidays plus bank holidays

Contributory pension scheme

Performance-based bonus scheme

Company car

Private medical insurance

Wide range of training and development opportunities

Employee Assistance Programme

Qualifications

• Experience leading large, multi‑functional field teams.
• Strong operational management experience in electronic monitoring or similar field.
• Proven ability to deliver results and manage performance.

Responsibilities

• Accountability for performance and KPIs across the region.
• Lead and develop area managers and monitoring officers.
• Ensure compliance with contractual and legislative requirements.
• Collaborate with partners for effective service delivery.

Skills

Leadership of large teams

Operational management

Stakeholder management

Analytical skills

Financial problem-solving

IT system proficiency

Job description

Hybrid working - one day in Warrington office per week

Various Location - North, Midlands & South
Between £60,000 - £65,000 per annum, dependant on experience + PMI, Company Car + Bonus

Ready to make an impact?

As a Regional Manager in our Citizen Services Electronic Monitoring team, you'll lead our field operations across your region and make sure we deliver a safe, high-quality service that supports public protection. You'll guide multiple teams, drive operational excellence, and help shape the future of our service.

You’ll be entrusted to:

• Take full accountability for performance, operational results, and key performance indicators (KPIs) across your region
• Lead and develop Area Manager, Field Line Managers and Field Monitoring Officers to deliver a high‑quality, compliant service
• Collaborate with senior management team members to ensure consistent delivery of contractual and legislative requirements
• Build strong relationships with partner organisations to support effective service delivery
• Ensure a safe working environment by embedding strong health and safety, risk and security practices
• Manage resource allocation, budgets, service level agreements (SLAs), and supplier performance
• Drive continuous improvement and operational innovation, using data and technology to enhance service delivery

Does this sound like you?

You’ll be a great fit for this role if you have

• Experience leading large, multi‑functional field teams, with proven experience in a people management role
• Strong operational management experience, ideally within electronic monitoring or a similar field‑based environment
• A proven ability to deliver results, manage performance, and meet contractual requirements
• Excellent stakeholder‑management skills, with the confidence to collaborate across teams and organisations
• Strong analytical, financial and problem‑solving skills
• Experience managing change and delivering continuous improvement initiatives
• Confidence using IT systems to support operational effectiveness
• The ability to travel across your region and a valid UK driving licence

Discover all you need to keep growing

Here you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.

Because this is a place for you

Our people are integral to everything we do. That's why our benefits are designed to put you first:

Holidays: Up to 25 days plus bank holidays

Pension: Up to 6% contributory pension scheme

Bonus: A performance‑based bonus scheme

Company car: A company car

Private medical insurance

Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.

Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco‑managed leisure centres.

Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.

Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.

Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.