Regional Manager

Tapi Carpets & Floors; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25% colleague discount

Salary sacrifice pension

Perks platform (cheap cinema tickets,

Employee Assistance Programme

A day off for your birthday

Cycle to work scheme

Job summary

Tapi Carpets & Floors is seeking a Regional Manager in the United Kingdom to lead Tapi teams across multiple stores, drive outstanding customer experiences and advance our growth.

You will champion our Trust Framework, recruit and develop colleagues, monitor performance and ensure store standards, health and safety, and align with sales targets. Join a fast-growing, values-driven retailer with a supportive culture and opportunity to shape the customer journey.

Qualifications

• Proven leadership experience managing multiple stores.
• Strong communication and relationship-building with customers.
• Analytical thinker with reporting capability.
• Sales-driven with a customer-focused mindset.

Responsibilities

• Lead Tapi teams across multiple stores.
• Recruit, train and develop team members to exceptional standards.
• Monitor colleague performance.
• Manage multiple fitting teams and rotas for maximum customer satisfaction.
• Oversee stock control, maintain store standards and Health & Safety compliance.
• Build strong relationships with local businesses.
• Exceed store and regional sales targets.
• Maximise profit through margin and cost control.
• Manage customer leads, resolve complaints and ensure excellent communication throughout the sales process.

Skills

Leadership

Customer experience

Operational expertise

Analytical thinking

Communication skills

Travel management

Sales-driven

Brand ambassador

Job description

Please note: Tapi will never ask candidates to provide personal documents or sensitive personal information by phone or email during the recruitment process. If you receive a request of this nature and are unsure whether it is genuine, please contact us directly.

The Role

We have an exciting opportunity for someone who is passionate about people, customer experience and driving success. Tapi are looking for an individual who is inspirational, a strong leader, motivational and enthusiastic to join the team and continue our growth and success. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the flooring business. As a Regional Manager, you will play a key role in supporting our mission to be the UKs most trusted retailer, instilling trust in everything we do and bringing our Trust Framework to life through the way you lead your teams, support our customers and make decisions. If you are looking to take the next step in your career and are ready to be truly inspiring, offer great customer service and bring the best out of your team, look no further and apply today.

Your Responsibilities

• Leadership & Management – create an enjoyable, motivating, engaging and great place to work for all.
• Lead Tapi teams across multiple stores.
• Champion Tapi’s Trust Framework, instilling trust in everything we do and ensuring our behaviours and decisions support our mission. * Recruit, train and develop team members to exceptional standards.
• Monitor colleague performance.
• Manage multiple fitting teams and rotas for maximum customer satisfaction.
• Manage employee data and timesheet submissions.
• Store Operations – ensure all stores provide outstanding experiences for customers, colleagues and contractors.
• Build strong relationships with local businesses.
• Oversee stock control, maintain store standards and ensure Health & Safety compliance.
• Sales & Customer Satisfaction – exceed store and regional sales targets.
• Maximise profit through margin and cost control.
• Manage customer leads, resolve complaints and ensure excellent communication throughout the sales process.

The Big Package

• 25% colleague discount
• Salary sacrifice pension
• Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
• Employee Assistance Programme
• A day off for your birthday
• Cycle to work scheme

About You

• People-focused, motivated and inspiring.
• A trusted leader who leads by example and builds trust with colleagues and customers
• Operational expertise.
• Analytical thinking and reporting.
• Strong communication skills.
• Effective time and travel management.
• Sales-driven and customer-focused.
• Strong judgement, with the ability to handle difficult conversations effectively.
• Tech-savvy, flexible and a strong Tapi brand ambassador.

Get to Know us!

Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we’d love for you to join the revolution!

The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun!

Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain – something we’re super proud of. You’re likely to find a Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot.

So, what’s the secret to our success? Our people. Even though there’s nearly a whopping 1500 of us, we’re still a company with family values at the heart. Wherever you’re based – at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!

We care deeply about personal development which is why we launched the Tapi Academy - a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes – and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations.

It’s a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.

Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.

INDHP