Regional Manager

Nacro; City Of London; Remote; GBP 56,000 - 59,000; Full time

Job summary

Nacro is seeking an experienced Regional Manager to lead the Community Accommodation Support Service (CAS-2) across Southeast England. You will oversee multiple sites, drive service delivery, safeguarding, financial management and stakeholder engagement across your region. Regular travel is required (approx.

3 days per week across London, Kent, Surrey and Sussex). A full driving licence and access to transport are essential, with a focus on high-quality, compliant services and strong team

Qualifications

• Senior manager with responsibility for multi-site or geographically dispersed services.
• Strong background in housing, criminal justice, supported accommodation, social care or related services.
• Proven experience managing significant budgets and delivering operational performance.
• Knowledge of safeguarding, risk management, health and safety and regulatory compliance.
• Experience developing strategic partnerships with commissioners and external stakeholders.
• Strong leadership skills with the ability to motivate, support and challenge teams to achieve excellent outcomes.
• Experience managing change, service improvement and organisational growth.
• Confident making decisions in complex environments and holding accountability for performance.
• Passionate about delivering person-centred services and improving outcomes for vulnerable people.
• Degree qualification or equivalent experience.
• Strong financial and commercial awareness.
• Excellent communication, influencing and stakeholder management skills.
• Experience leading managers and developing high-performing teams.
• Ability to travel extensively across the region and nationally when required.
• Strong understanding of performance management, governance and compliance frameworks.
• Competent ICT skills, including Microsoft Office and case management systems.
• Ability to travel extensively across the region and nationally when required.

Responsibilities

• Regional Leadership: Lead and inspire teams across a large geographical area, ensuring services deliver excellent support, achieve contractual requirements and maintain high standards of performance.
• Strategic Partnership Working: Build and maintain strong relationships with MoJ, HMPPS, commissioners and key stakeholders, representing Nacro at a senior level.
• Operational Excellence: Ensure quality, safeguarding, risk management, incident management and service user involvement are embedded across all services.
• Financial Management: Hold accountability for regional budgets of up to £4m, ensuring income targets, budget management and financial recovery plans are delivered effectively.
• Property & Housing Oversight: Work closely with Asset Management and Housing Management teams to ensure compliance, property standards, tenancy management, void performance and rent collection targets are met.
• People Leadership: Lead, coach and develop a team of Service Leads and regional teams, promoting a culture of accountability, wellbeing, continuous improvement and high performance.
• Service Development & Improvement: Drive innovation, growth and continuous improvement, contributing to service design and leading on specialist areas such as safeguarding, property, support planning or the female service offer.

Skills

Regional leadership

Budget management

Stakeholder management

Strategic planning

People leadership

Change management

Governance & compliance

Communication

Team development

Education

Degree or equivalent experience

Tools

Microsoft Office

Case management systems

Job description

• Total Salary: £56,898 per annum. This comprises a base salary of £51,898 plus area weighting allowance
• Contract: Full Time Permanent
• Location: Southeast of Englang
• Covering: Southeast Region - This role will require regular travel (3 days a week on average across London and Kent, Surrey and Sussex.)
• DBS requirement: Enhanced DBS and HMPPS check required
• Qualifications: Degree or equivalent experience

This role requires regular travel across your region and therefore a full driving licence and access to transport is required. You will lead geographically dispersed teams and oversee multiple accommodation sites and services across your allocated area.

We are looking for an experienced, strategic leader to oversee the delivery of high-quality housing and support services within Nacro's Community Accommodation with Support Tier 2 (CAS-2) contract. This role combines operational leadership, people management, financial accountability and stakeholder engagement to ensure excellent outcomes for service users and commissioners.

We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That's why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it's why we fight for their voices to be heard and campaign together to create lasting change.

We see your future, whatever the past.

This role sits within Nacro's Community Accommodation Support Service, (CAS-2) Contract which provides accommodation and support to people leaving custody or eligible for community-based alternatives to custody. As Regional Manager, you will have overall responsibility for service delivery, operational performance, safeguarding, property standards, financial management and stakeholder relationships across your region.

Key Responsibilities:

• Regional Leadership: Lead and inspire teams across a large geographical area, ensuring services deliver excellent support, achieve contractual requirements and maintain high standards of performance.
• Strategic Partnership Working: Build and maintain strong relationships with Ministry of Justice (MoJ), HMPPS, commissioners and key stakeholders, representing Nacro at a senior level.
• Operational Excellence: Ensure quality, safeguarding, risk management, incident management and service user involvement are embedded across all services.
• Financial Management: Hold accountability for regional budgets of up to £4m, ensuring income targets, budget management and financial recovery plans are delivered effectively.
• Property & Housing Oversight: Work closely with Asset Management and Housing Management teams to ensure compliance, property standards, tenancy management, void performance and rent collection targets are met.
• People Leadership: Lead, coach and develop a team of Service Leads and regional teams, promoting a culture of accountability, wellbeing, continuous improvement and high performance.
• Service Development & Improvement: Drive innovation, growth and continuous improvement, contributing to service design and leading on specialist areas such as safeguarding, property, support planning or the female service offer.

About You:

• Experienced senior manager with responsibility for multi-site or geographically dispersed services.
• Strong background in housing, criminal justice, supported accommodation, social care or related services.
• Proven experience managing significant budgets and delivering operational performance.
• Knowledge of safeguarding, risk management, health and safety and regulatory compliance.
• Experience developing strategic partnerships with commissioners and external stakeholders.
• Strong leadership skills with the ability to motivate, support and challenge teams to achieve excellent outcomes.
• Experience managing change, service improvement and organisational growth.
• Confident making decisions in complex environments and holding accountability for performance.
• Passionate about delivering person-centred services and improving outcomes for vulnerable people.
• Degree qualification or equivalent experience.
• Strong financial and commercial awareness.
• Excellent communication, influencing and stakeholder management skills.
• Experience leading managers and developing high-performing teams.
• Ability to manage multiple priorities across a large operational area.
• Strong understanding of performance management, governance and compliance frameworks.
• Competent ICT skills, including Microsoft Office and case management systems.
• Ability to travel extensively across the region and nationally when required.

Success in This Role:

Success in this role means delivering safe, high-quality and compliant services that achieve positive outcomes for service users while meeting contractual and organisational targets. You will develop capable leaders, maintain strong stakeholder relationships, ensure excellent financial performance and create a culture of continuous improvement across your region.

This is an opportunity to play a key leadership role within one of the UK's leading social justice charities. You will directly influence the quality and direction of services that help people rebuild their lives, while leading talented teams and driving meaningful change across a significant operational area.

At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or [e-mail]