Regional IT Service Delivery Lead – Multi‑Site Education

Rise Technical Recruitment; Woking; On-site; GBP 80,000 - 100,000; Full time

Job summary

A forward-thinking education trust in the United Kingdom seeks an experienced Regional Service Delivery Manager to oversee IT service delivery across multiple schools. This role involves leading technical staff, managing helpdesk performance, and defining strategic IT development plans. Candidates should have a strong background in IT management with at least 3 years in a multi-site role. This position offers a supportive culture, continuous professional development, and the opportunity to make a significant impact in digital education.

Benefits

18.9% employer pension

34 days holiday

Ongoing CPD

Supportive culture

Work-life balance

Qualifications

• Minimum 3 years in an IT management or multi‑site role.
• Understanding of networking, servers, end‑user devices, and general IT operations.
• ITIL, PRINCE2 or service management knowledge beneficial.

Responsibilities

• Lead IT service delivery across a cluster of schools.
• Line‑manage on‑site technical staff, supporting their development.
• Own helpdesk performance and ensure SLAs are met.
• Define school‑specific IT development plans.
• Ensure compliance with safeguarding and trust IT policies.

Skills

Managing technical staff

Leadership in IT service delivery

Troubleshooting and escalations

Excellent communication skills

Job description

A forward-thinking education trust in the United Kingdom seeks an experienced Regional Service Delivery Manager to oversee IT service delivery across multiple schools. This role involves leading technical staff, managing helpdesk performance, and defining strategic IT development plans. Candidates should have a strong background in IT management with at least 3 years in a multi-site role. This position offers a supportive culture, continuous professional development, and the opportunity to make a significant impact in digital education.