Regional Hospitality Manager

Baxterstorey; City of Edinburgh; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading catering and hospitality service provider is seeking a Regional Support Manager to oversee operational processes across multiple locations in Scotland. The role involves providing mentorship, driving continuous improvement, and collaborating with teams to enhance performance. Ideal candidates should have experience in high-end hospitality and a proven record in leadership. This position offers a salary of £35-38,000 per annum along with various benefits including generous holiday days and training opportunities.

Benefits

28 Days holiday including bank holidays

Birthday off

3 volunteering days

3 days grandparent leave

24 weeks enhanced maternity leave

Secondary career leave

Wedding/commitment day leave

Free meals on shift

Bespoke training and development opportunities

Apprenticeships opportunities for all experience levels

Pension and life insurance

Discounts on services via Perkbox

Wellbeing hub

Access to employee assistance programme

Cycle to work scheme

Qualifications

• Proven track record of leading teams.
• Background in staff dining and high end hospitality, ideally in corporate contract catering.
• Strong analytical, problem-solving, and communication skills.
• Ability to improve processes and drive operational efficiencies.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide guidance and mentorship as part of the support team.
• Develop and implement strategies to improve efficiency.
• Oversee project management ensuring timely completion.
• Analyze operational data for improvement.
• Collaborate with teams to streamline processes.
• Manage relationships to optimize costs and service levels.
• Develop and maintain standard operating procedures.
• Ensure compliance with policies and regulations.
• Prepare reports on operational performance.
• Identify and implement new technologies.

Job description

Company Description

Title: Regional Support Manager

Location: Based at Gogarburn with travel across other locations - Edinburgh, Glasgow and Greenock

Salary: £35-38,000 per annum

To support all levels of hospitality across 4 different sites for one of our prestigious clients in Scotland.

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are an inspirational and enthusiastic Support Manager keen to make a name for yourself within the food service industry, we would love to hear from you!

Job Description

We are seeking a highly organized and efficient Support Manager to join our team in Scotland. In this pivotal role, you will be responsible for overseeing and optimizing our operational processes, ensuring smooth day-to-day operations, and driving continuous improvement initiatives.

• Working as part of the support team, providing guidance, mentorship, and performance management
• Develop and implement strategies to improve operational efficiency and productivity
• Oversee project management activities, ensuring timely completion and adherence to budgets
• Analyze operational data and metrics to identify areas for improvement and make data-driven decisions
• Collaborate with cross-functional teams to streamline processes and enhance overall operational performance
• Manage relationships and strive to optimize costs and service levels
• Develop and maintain standard operating procedures (SOPs) for key operational processes
• Ensure compliance with company policies, industry regulations, and safety standards
• Prepare and present regular reports on operational performance to senior management
• Identify and implement new technologies and tools to enhance operational capabilities

Qualifications

• Proven track record of leading teams.
• Background in staff dining and high end hospitality, ideally in the corporate contract catering world.
• Strong analytical, problem-solving, and communication skills with the ability to make data-driven decisions
• Demonstrated ability to improve processes and drive operational efficiencies
• Ability to work in a fast-paced environment and manage multiple priorities

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.