Regional Head of FM Operations (P&L, Manchester, Hybrid)

EMCOR UK; Greater London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading facilities management firm is seeking a Head of Operations to oversee complex accounts exceeding £10 million in turnover. This role involves developing customer relationships, ensuring operational efficiency, and implementing strategic initiatives across regions. The ideal candidate will have a strong background in outsourced facilities services, with proven leadership and project management skills. Competitive salary and extensive benefits are offered, along with a hybrid work model. Join us in shaping a better world at work.

Benefits

Car Allowance

Private Healthcare

25 days holidays + Bank holidays

Health Cash Plan

Discount Shopping

Learning & Development opportunities

Paid Volunteering Days

Employee Assistance Programme

Qualifications

• Proven successful track record in complex IFM accounts exceeding £10m turnover.
• Strong knowledge of outsourced facilities services in the UK.
• Demonstrable experience delivering in regulated environments.

Responsibilities

• Manage relationships with customers using Key Account Management principles.
• Ensure operational delivery and profitability across regions.
• Drive new business initiatives and customer service excellence.

Skills

Customer relationship management

Operational efficiency

P&L responsibility

Team leadership

Project management

Commercial acumen

Education

BIFM qualification to level 5 or IFMA CFM or equivalent

IOSH Managing Safely

Job description

A leading facilities management firm is seeking a Head of Operations to oversee complex accounts exceeding £10 million in turnover. This role involves developing customer relationships, ensuring operational efficiency, and implementing strategic initiatives across regions. The ideal candidate will have a strong background in outsourced facilities services, with proven leadership and project management skills. Competitive salary and extensive benefits are offered, along with a hybrid work model. Join us in shaping a better world at work.