Regional Field Service Lead – UK/EMEA

OSI Systems; Redhill; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company in the UK is seeking a Lead Field Service Engineer to oversee installation, maintenance, and repair of security technology products. You will manage a regional team, ensuring exceptional service delivery while cultivating a culture of safety and compliance. The ideal candidate has a strong technical background, leadership aspirations, and experience in customer-facing roles. This position offers the chance to shape the future of security technology with a focus on innovation and accountability.

Qualifications

• Training and mentoring provided.
• Prepare for annual performance reviews and support professional development.
• Maintain accurate training records and ensure timely re-certifications.

Responsibilities

• Lead and coordinate a regional team of Field Service Engineers.
• Manage administrative tasks including stock control and maintenance schedules.
• Act as primary point of contact for customer issues.
• Communicate service updates effectively.
• Promote a culture of safety and compliance.

Skills

Strong technical background

Excellent communication skills

Organisational skills

Previous customer-facing experience

Solid electronics knowledge

Microsoft Office proficiency

Leadership abilities

Education

Recognised engineering qualifications (BTEC, City & Guilds HNC or equivalent)

Job description

A leading technology company in the UK is seeking a Lead Field Service Engineer to oversee installation, maintenance, and repair of security technology products. You will manage a regional team, ensuring exceptional service delivery while cultivating a culture of safety and compliance. The ideal candidate has a strong technical background, leadership aspirations, and experience in customer-facing roles. This position offers the chance to shape the future of security technology with a focus on innovation and accountability.