Regional Disrepair Manager

Reed Specialist Recruitment; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Interim Regional Disrepair Manager to oversee legal disrepair cases and manage a team of surveyors in North London. This hybrid role involves ensuring effective communication with stakeholders, managing contractors, and delivering high standards of customer service. The ideal candidate will have proven experience as an expert witness in disrepair, strong leadership capabilities, and be adept at managing complex repairs. There is an opportunity to apply for a permanent role at £61k.

Benefits

Opportunity to apply for a permanent role

Hybrid working model

Exposure to strategic meetings

Qualifications

• Experience as an expert witness in disrepair and attending court is essential.
• Strong leadership skills with experience managing teams.
• Experience in contract management is crucial.

Responsibilities

• Oversee legal disrepair cases and manage leaseholder alteration requests.
• Manage contractors and implement improvements based on customer feedback.
• Monitor performance for all KPIs and hold operational meetings.

Skills

Strong leadership skills

Experience in managing a team on complex repairs

Proven experience as an expert witness

Contract management

Customer service skills

Attention to detail

Good IT skills

Job description

Interim Regional Disrepair Manager

Daily Rate: £400-£450
Location: North London
Job Type: Interim (3 months with the opportunity to apply for a permanent role at £61k)
Client: Housing Association

We are seeking an experienced Interim Regional Disrepair Manager to oversee a team of surveyors in North London. This role is crucial for managing legal disrepair cases and requires a candidate who has acted as an expert witness in disrepair and attended court. This is a hybrid role with three days required in Southgate.

Day-to-day of the role

• Oversee the management of legal disrepair cases, leaseholder alteration requests, complaints, complex repairs/renewals, and major voids.
• Manage contractors in line with contracts, seeking continuous improvement and ensuring clear communication with all parties.
• Provide excellent customer service and implement improvements based on feedback from customer satisfaction surveys.
• Monitor and report on performance for all KPIs with commentary to support to ensure service to customers is consistent and of an expected standard.
• Hold operational weekly/monthly meetings with relevant stakeholders (Legal, Housing, Compliance) and ensure accurate records are kept and circulated.
• Lead on regional issues, ensure trackers are up to date and in a reportable state at short notice.
• Manage relationships and understand the requirements and contractual differences with internal colleagues/stakeholders.

Required Skills & Qualifications

• Strong leadership skills with experience in managing a team working on complex repairs.
• Proven experience as an expert witness for disrepair and attending court.
• Experience of contract management is essential.
• Demonstrated ability to deal with customers from different backgrounds and deliver a positive and transparent service.
• Experience of analysing customer feedback to achieve service improvements.
• Attention to detail and accuracy in reporting.
• Experience of working with external stakeholders.
• Good IT skills and a commitment to Equal Opportunities and Health and Safety.

Benefits

• Opportunity to apply for a permanent role with a salary of £61k.
• Hybrid working model allowing flexibility.
• Exposure to high-level strategic meetings and significant projects.

To apply for this Interim Regional Disrepairs Manager position, please submit your CV detailing your experience as an expert witness in disrepair and your ability to manage complex property repair projects.