Regional Director, Partner Success APAC

Plusgrade; City Of London; Remote; GBP 100,000 - 130,000; Full time

Job summary

A leading travel technology company is seeking a Regional Director, Partner Success for the APAC region. This individual will lead a high-performing team, drive revenue growth, and maintain strong senior-level partnerships. The ideal candidate has over 8 years of experience in partner success within a SaaS environment and exceptional leadership skills. A range of benefits including travel credits and flexible paid time off are offered as part of the role.

Benefits

Comprehensive Health Plans

Flexible Paid Time Off

Travel Experience Credit

Annual Wellness Credit

Team Events and Monthly Lunches

Commuter Credit

Parental Leave Top Up

Adventure Pass

Qualifications

• 8+ years of experience in partner success or project management in a SaaS environment.
• 4+ years of direct people management experience.
• Exceptional skills in building relationships with senior stakeholders.
• Ability to drive strategic planning and execute regional business goals.
• Experience working across different time zones.

Responsibilities

• Lead and mentor a team of Partner Success Managers to achieve targets.
• Manage key partner relationships at a senior level in the region.
• Collaborate with Marketing, Product, and other leaders to drive product adoption.
• Identify and develop top talent within your team.
• Engage in strategic planning and budgeting for regional success.

Skills

Partner success

Project management

Product management

Organizational skills

Communication skills

Leadership skills

Tools

Salesforce

Jira

Confluence

Job description

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE

As the Regional Director, Partner Success APAC, you will be responsible for leading and inspiring a high-performing team of Partner Success Managers, driving revenue growth and retention for partners in the APAC region. You will own the regional strategy, ensuring the team's objectives are in lockstep with our overall business goals. Your primary focus is to foster deep, senior-level relationships with our partners in the region, maximize their success, and expand our footprint.

WHAT YOU WILL BE DOING

• Leading and mentoring a regional team of Partner Success Managers to achieve sales and revenue targets.
• Managing and expanding key partner relationships at a senior level within the region, ensuring a regular communication cadence to foster growth and retention.
• Collaborating cross-functionally with Marketing, Product, and other regional leaders to drive product and feature adoption as well as performance optimization.
• Identifying, coaching, and developing top talent within your team, fostering a culture of continuous improvement.
• Acting as the key leader for the Partner Success function within your region, engaging in strategic planning, budgeting, forecasting, and account review processes to drive regional success.

YOU ARE SOMEONE WITH

• 8+ years of experience in partner success, project management, or product management roles within a SaaS environment.
• 4+ years of direct people management experience, with a proven track record of leading, inspiring, and mentoring successful teams.
• Exceptional organizational, communication, and leadership skills, with the ability to build and maintain relationships with senior-level stakeholders.
• Demonstrated ability to drive strategic planning and execute on regional business goals.
• Experience working across timezones with partners in the Middle East and Africa.
• Experience in a B2B SaaS company is required, with knowledge of Salesforce, Jira, and Confluence being highly desirable.
• Airline/ Hotel revenue management and ancillary management experience is a must

WHAT YOU’LL LOVE ABOUT US

Comprehensive Health Plans

Flexible Paid Time Off

✈️ Travel Experience Credit

Annual Wellness Credit

Team Events and Monthly Lunches

Commuter Credit

Parental Leave Top Up

Adventure Pass

OUR PROCESS

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

• Recruiter Phone Interview
• Hiring Manager Interview
• Presentation
• Team Interview

All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.