Regional Customer Success Manager

Flight Centre Careers; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading travel services company is seeking an inspiring leader for a customer success role. This position involves developing strong client relationships and fostering team growth in a dynamic environment. Key offerings include exclusive travel discounts, comprehensive health plans, and opportunities for career development. A commitment to inclusion and a supportive workplace culture are at the core of the company's philosophy. The advertised role is set to begin on January 28, 2026.

Benefits

Exclusive Travel Discounts

Career Development

Vibrant Culture & social events

Active Hour

Comprehensive Health Cash Plan

Health & Wellbeing Challenges

Financial Wellbeing Support

Company-matched charitable donations

Qualifications

• Experience in customer/account management required.
• Ability to clearly articulate knowledge about products and services.

Responsibilities

• Lead with passion and a focus on customer success.
• Develop strong relationships with clients to enhance service delivery.
• Adapt and innovate in a fast-paced environment.

Skills

Customer/account management

Clear communication skills

Relationship building

Job description

About Corporate Traveller

At Corporate Traveller, we’re on a mission to take business travel to the next level. And when it comes to our people, we know we are next level. We are anything but ordinary. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to make end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. We lead with passion, ambition, and a hunger to do better. We do whatever it takes to get the best results, for ourselves and our customers. We are committed to helping our customers and each other grow and smash our goals. And at our core, we believe that together we can do anything. Together, we are here to take it to the next level.

About the role

You’re an inspiring and proactive leader with a passion for customer success and team development. You build strong relationships quickly, communicate with clarity, and thrive in environments where growth, innovation, and adaptability are essential.

About you

• Experience in customer/account management
• Ability to clearly articulate knowledge about products, services and value propositions to customers

What’s in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Note: Our number one philosophy is our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail].

Advertised

Advertised: 28 Jan 2026 GMT Standard Time
Applications close: 03 Feb 2026 GMT Standard Time