Regional Contract Manager

Carlisle Support Services; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security support provider in Birmingham is seeking a Regional Contract Manager to oversee compliance, manage personnel, and ensure operational success. The ideal candidate will have experience in the security industry, strong communication skills, and a good understanding of financial oversight. Join a reputable brand that provides support services to major UK organizations and advance your career with opportunities for recognition and growth.

Qualifications

• Good understanding of the UK Security industry.
• Previous recruitment and people management experience required.
• Ability to communicate effectively and articulate well.

Responsibilities

• Ensure personnel adhere to contract terms and client SLA's.
• Conduct audits for compliance with contract and legal standards.
• Prepare monthly financial information and reports.

Skills

Good understanding of the UK Security industry

Excellent communication skills

Previous people management experience

Keen commercial skills

Tools

SIA License

IT Skills

Job description

Carlisle Support Services is looking for a Regional Contract Manager to ensure Carlisle Support Services successfully deliver its contractual operational and financial target, ensuring full compliance to customer's terms of business, service level agreements (SLA's), health and safety requirements and legislation associated with the delivery of this service. In addition, ensure all staff are fully trained and engaged to complete their roles.

Responsibilities

• Ensure all personnel are fully engaged with the client's vision and methodology whilst living to the Carlisle Support Services values
• Ensure service levels delivered adhere to our contract terms and client SLA's
• Ensure protection of client personnel, assets, brand and profit via selection and deployment of best practice processes and motivated and highly trained personnel
• Ensure sufficient levels of qualified and competent staff are maintained to meet the current and projected future levels of personnel required
• Identify and introduce appropriate and agreed innovation or improvements in line with client's expectations and vision
• Identify and introduce ways to improve service delivery that improve cost base and enhance customer/stakeholder satisfaction
• Ensure all officers are deployed in line with the rigours of the Private Security Industry Act 2001 in terms of aligned licensing and training for officers and issues of screening for matters of safeguarding
• Complete regular audits across the team to ensure contract and legal compliance, and ensure any non-compliance is rectified and reported
• Promote a secure and safe working environment at each site by carrying out regular risk assessments and security reviews
• Communicate Health and Safety processes and policies to all staff and ensure they remain adequately trained including contract specific training
• Direct staff and monitor performance via an effective performance review process and managing any staff performance issues promptly and in line with HR guidelines
• Responsible for the recruitment and retention all contract personnel
• Prepare monthly financial information for invoicing
• Prepare and sign off all POs in line with company procedures
• Establish and encourage proactive working relationships with the key client stakeholders and local community
• Prepare and deliver weekly reports and monthly KPI packs for the client
• Financial performance - assist with the compilation of the monthly P&L
• Conduct Visit IT audits at all assignment locations - at least 2 per month per assignment location
• Conduct regular Health and Safety training audits and toolbox talks
• SIA Licensed

Qualifications

• Good understanding of the UK Security industry
• Previous recruitment experience
• Previous people management experience
• Knowledge and experience of dealing with physical and electronic security methods and measures
• Knowledge security patrol systems
• Excellent communication skills - articulate and focussed, proficient written skills, good listener
• A good people manager, able to motivate and optimise outputs from team members.
• Keen commercial skills with the ability to understand and control a P&L
• Excellent IT skills
• Ideally hold full UK Driving Licence
• Flexibility around working hours and patterns, with some weekends required

Application Requirements

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

Join a growing market‑leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure. Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.