Regional Claims Leader — Hybrid Role, Client-Focused

Aon; Chelmsford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global insurance firm is seeking a Claims Management Executive in the Chelmsford region to enhance claims processes. This hybrid role requires strong commercial claims knowledge, exceptional client service skills, and the ability to build relationships with stakeholders. You will be responsible for claims handling procedures and act as the primary contact for clients, ensuring efficient processing and innovative service delivery. A competitive benefits package and professional growth opportunities await the successful candidate.

Benefits

Competitive benefits package

Global Wellbeing Days

Flexible working styles

Continuous learning culture

Qualifications

• In-depth knowledge of commercial/corporate claims, particularly in Liability, Property, and Motor sectors.
• Experience in client-facing roles, including leading meetings with clients.
• Exceptional customer service skills and the ability to communicate effectively across all client levels.
• Comprehensive understanding of the UK commercial insurance market and its processes.

Responsibilities

• Establish and maintain effective claims handling procedures.
• Foster strong relationships with clients and stakeholders.
• Act as the primary contact for clients regarding claims-related inquiries and issues.
• Collaborate with claims adjusters and other professionals to facilitate efficient claims processing.
• Deliver insightful claims data to identify trends and opportunities for improvement.

Skills

Commercial/corporate claims knowledge

Client-facing experience

Exceptional customer service skills

Understanding of UK insurance market

Strong organisational skills

Self-motivated

Proven relationship-building

Presentation skills

CII certification

Analytical skills for claims improvement

Education

CII certification or equivalent

Job description

A global insurance firm is seeking a Claims Management Executive in the Chelmsford region to enhance claims processes. This hybrid role requires strong commercial claims knowledge, exceptional client service skills, and the ability to build relationships with stakeholders. You will be responsible for claims handling procedures and act as the primary contact for clients, ensuring efficient processing and innovative service delivery. A competitive benefits package and professional growth opportunities await the successful candidate.