Regional Care Quality & Operations Leader

Keystone Management Solutions; Warrington; On-site; GBP 65,000 - 70,000; Full time

Job summary

A well-established care home group in the Northwest is seeking an experienced Regional Support Manager. This role involves driving quality improvement and operational excellence across multiple care homes. Candidates must have an NVQ Level 3 in Health and Social Care and a commitment to further qualifications. The position offers a competitive salary of £65,000 - £70,000 per annum and the opportunity to make a significant impact in the healthcare sector.

Responsibilities

• Conduct monthly Provider / Compliance visits, reviewing KPIs and service improvement plans.
• Take ownership of care home quality outcomes and overall performance.
• Lead standardisation of documentation and roll‑out of best practices across homes.
• Develop and support action plans with Home Managers following audits.
• Maintain presence across services, providing support for underperforming homes.
• Provide management cover during Home Manager absences.
• Build relationships with CQC, Local Authorities, and stakeholders.
• Attend Governance and Central Team meetings, presenting audit outcomes.
• Guide Home Managers to achieve commercial goals.
• Contribute to policy and procedure development for care standards.
• Assess training needs and organise training as required.
• Support Home Managers through coaching and mentoring.
• Lead formal processes including disciplinary hearings and grievances.

Skills

NVQ Level 3 in Health and Social Care

Education

Commitment to complete NVQ Level 5 or 7

Job description

A well-established care home group in the Northwest is seeking an experienced Regional Support Manager. This role involves driving quality improvement and operational excellence across multiple care homes. Candidates must have an NVQ Level 3 in Health and Social Care and a commitment to further qualifications. The position offers a competitive salary of £65,000 - £70,000 per annum and the opportunity to make a significant impact in the healthcare sector.