Regional Care Manager -Northern Trust

Connected Health Group Limited; Newtownabbey; On-site; GBP 52,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Uncapped KPI bonus

Level 5 Diploma bonus

Professional development support

Staff awards

Team-focused culture

Operational support

Job summary

Connected Health Group Limited is seeking an experienced Regional Care Manager to lead Area Care Managers across Northern Ireland. You will inspire teams, ensure high standards of safe, person-centred homecare, and build strong community partnerships.

You’ll shape regional operations, monitor KPIs, support development of future leaders, and provide on-call cover as needed. A full UK driving licence and NVQ Level 5 in Health and Social Care are required; travel to Belfast Head Office is expected.

Qualifications

• 3-5 years' experience in a demanding, high-performing environment.
• Experience in domiciliary care.
• Proven leadership to motivate and retain high-performing teams.
• Excellent organisational skills and attention to detail.
• Strong communication and interpersonal skills.
• Compassionate, solutions-focused approach with commitment to quality and person-centred care.
• Strategic and proactive mindset with growth mindset.
• Willingness to work towards NVQ Level 5 in Health and Social Care.
• Current, full UK driving licence.

Responsibilities

• Lead and inspire: manage and develop a team of Area Care Managers with coaching and support.
• Oversee audits, staff/client records, investigations, safeguarding and complaints, ensuring regulatory compliance.
• Deliver safe, effective, person-centred homecare and continuously improve client experience.
• Monitor regional performance, KPIs and report progress; identify efficiency improvements.
• Build strong relationships with Health and Social Care Trusts, stakeholders and internal teams.
• Identify opportunities to expand services and develop local teams.
• Provide operational cover during leave, sickness, emergencies and occasional on-call work.
• Develop future leaders through induction, supervision and ongoing development of Area Care Managers.
• Maintain staffing, rotas, annual leave and working time compliance.

Skills

Leadership

People management

Communication

Organisational skills

Decision making under pressure

Education

NVQ Level 5 in Health and Social Care

UK driving licence

Job description

About The Role

Are you an experienced homecare leader ready to take the next step in your career? Do you have the passion, drive and leadership skills to inspire teams, deliver exceptional care and make a real difference in your community?

About The Role

Are you an experienced homecare leader ready to take the next step in your career? Do you have the passion, drive and leadership skills to inspire teams, deliver exceptional care and make a real difference in your community?

At Connected Health, we’re looking for an ambitious and motivated Regional Care Manager to lead, support and develop our Area Care Managers across designated Health and Social Care Trusts in Northern Ireland.

This is an exciting opportunity to take ownership of regional operations, shape high-performing teams and drive the continued growth of our services, all while ensuring our clients receive the highest standards of safe, compassionate and person-centred care.

You’ll be supported by our dedicated Belfast Head Office team and a wider network of Area Care Managers, Senior Care Assistants, Care Assistants, Care Navigators and support colleagues. You’ll play a key role in developing future leaders, strengthening community relationships and ensuring our services continue to meet the highest regulatory and quality standards.

If you’re a natural leader who thrives in a fast-paced environment and wants to make a genuine impact, we’d love to hear from you!

What You’ll Be Doing

As Regional Care Manager, you’ll lead from the front, empowering your teams to succeed while maintaining excellent standards across your region.

• Lead and inspire: Manage, mentor and develop a team of Area Care Managers, providing ongoing guidance, coaching, training and support to help them reach their full potential.
• Drive quality and compliance: Oversee audits, staff and client records, investigations, safeguarding concerns and complaints, ensuring compliance with relevant legislation, regulations, policies and RQIA standards.
• Deliver outstanding care: Champion safe, effective and person-centred homecare, working with your teams to continually improve the experience of our clients.
• Support operational excellence: Oversee regional performance, monitor KPIs and report on progress, identifying opportunities to improve efficiency, performance and service delivery.
• Build strong relationships: Work collaboratively with Health and Social Care Trusts, community stakeholders and internal teams to strengthen partnerships and support the delivery of high-quality care.
• Drive growth and development: Identify opportunities to expand services, develop local teams and support the continued growth of Connected Health across Northern Ireland.
• Keep services running smoothly: Provide operational cover when required, supporting Area Care Managers during periods of annual leave, sickness or emergencies, including occasional on-call support and community-based cover.
• Develop future leaders: Support the induction, supervision, appraisals and ongoing development of Area Care Managers, creating a positive culture of accountability, teamwork and continuous improvement.
• Maintain strong operational standards: Oversee staffing, rotas, annual leave and working time compliance, ensuring resources are managed effectively and fairly.

Occasional travel to our Belfast Head Office will be required for meetings.

What We’re Looking For

We're looking for a confident, people-focused leader who combines operational expertise with a genuine passion for delivering outstanding care.

Essential criteria:

• 3-5 years' experience in a demanding, high-performing environment, with the ability to manage competing priorities and deadlines.
• Previous experience working within domiciliary care.
• Proven leadership skills, with the ability to motivate, develop and retain high-performing teams.
• Excellent organisational skills, attention to detail and the ability to make effective decisions under pressure.
• Strong communication and interpersonal skills, with the confidence to manage challenging situations and complaints professionally.
• A compassionate, solutions-focused approach, with a commitment to quality, dignity and person-centred care.
• A strategic and proactive mindset, with the ambition to identify opportunities for service improvement and business growth.
• Flexibility to support community-based services when required, including covering sickness, annual leave and emergencies.
• Willingness to work towards an NVQ Level 5 qualification in Health and Social Care.
• A current, full UK driving licence.

The driving licence requirement will be waived where an applicant's disability prevents them from driving, provided suitable alternative arrangements can be organised.

What's in It for You?

At Connected Health, we believe great leaders deserve to be recognised, supported and rewarded. We're committed to helping our people build rewarding careers while making a meaningful difference to the lives of others.

Here's what you can look forward to:

• Competitive annual salary reflecting the importance of your role.
• Uncapped bonus and rewards opportunities, recognising your performance and contribution.
• Up to £2,000 per year in KPI bonuses, giving you the opportunity to be rewarded for achieving key targets.
• £200 bonus on completion of the Level 5 Diploma in Leadership and Management in Health and Social Care (Adult Management).
• Subsidised professional development, including NVQs in Health and Social Care Levels 3-5 and leadership and management training.
• Recognition that matters, with monthly and annual staff awards celebrating the people who go above and beyond.
• A supportive, team-focused culture, where collaboration, development and shared success are at the heart of what we do.
• Dedicated operational support, giving you the resources and guidance to lead your region effectively and confidently.

About Us

At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.

https://connectedhealth.co.uk/wpcontent/uploads/2024/05/RecruitmentofExoffenderspolicy.pdf

• Candidates who are successful at interview will be subject to background checks including, but not limited to, satisfactory references and an enhanced police check*.