Regional Business Support Analyst

Care UK; Colchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading care company in the UK is seeking a Regional Business Support Analyst to provide crucial support in process compliance and IT systems usage. The role involves collaboration with Regional Directors, training delivery, and operational support across care homes. Ideal candidates will have experience in a similar role and strong IT skills. This position offers opportunities for impact in a supportive environment, alongside a competitive salary and benefits package.

Benefits

Competitive salary

Comprehensive benefits package

Supportive and inclusive environment

Qualifications

• Experience in a similar role in a large organisation.
• Up-to-date knowledge of general IT systems and software.
• Experience producing training documentation.

Responsibilities

• Support home managers and administrators on procedures and systems.
• Provide proposals for actions addressing issues.
• Drive compliance and evaluate effectiveness of training.
• Test systems and produce quality documentation.

Skills

Advising on compliance

Training delivery

IT systems knowledge

Process evaluation

Job description

Role Overview

The post holder will provide support to home managers and administrators, directly advising on adherence to procedures and their use of business systems providing ad hoc advice and training, identifying and reporting on business issues, advising on how to achieve improved process compliance and greater efficient/effective usage of IT systems. Providing support in improving the quality of processes and system usage, through identifying issues, advising on achieving improvements, providing training and support plus monitoring the success of the activities.

Responsibilities

• Working in close liaison with Regional Directors to report and advise appropriately on the compliance of processes and use of business systems.
• Provide proposals for future actions to address issues and to support planned initiatives, seeking Regional Director's approval and sponsorship in implementing changes in the homes.
• Work with the Systems Operations Manager and Regional Director to devise and implement action plans that deliver a measurable reduction of non‑compliance issues.
• Identify and develop the most appropriate and cost‑effective method of support and training delivery.
• Review and evaluate the effectiveness of advice provided and training delivered.
• Advise on business continuity planning including ensuring continuity of processes throughout holiday periods, staff absences and abstractions.
• Attend and contribute to Business System team meetings.
• Feedback operational user and technical issues back to the Business System team to allow them to capture, diagnose and resolve issues.
• Test systems and processes as part of upgrading systems and developing new applications.
• Produce quality written procedures, user manuals and materials to support the use of systems and compliance with business processes.

Qualifications

• Able to travel to residential care homes and other Care UK sites.
• Previous experience of performing a similar role in a large organisation.
• Up‑to‑date knowledge of general IT systems and commonly used software packages.
• Experience of delivering training and production of training documentation.

About Care UK

Are you looking for a new challenge and ready to take the lead in shaping the future of care? Care UK is an awarding winning private care company with over 160 care homes across the United Kingdom. We are seeking an outgoing Regional Business Support Analyst to become a part of our hardworking team!

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we’re on a mission to find exceptional talent to join us on our journey.

Be part of a dynamic and growing organisation dedicated to providing outstanding care.

Collaborate with a diverse and talented team in a supportive and inclusive environment.

Enjoy a competitive salary and comprehensive benefits package.

Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you’re ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!