Regional Area Manager – Midlands, Ireland & South West

HUGO BOSS UK Limited; Highgate; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading fashion retailer is seeking a Retail Operations Manager to oversee multiple stores in the UK. The role focuses on enhancing sales performance, ensuring compliance with company procedures, and developing store management teams. Candidates should have excellent communication skills, a strong background in customer service, and the ability to analyze business performance. This position offers competitive salary, benefits, and development opportunities within a dynamic working environment.

Benefits

Competitive salary and attractive benefits

Clothing and discount allowance

Company car

Access to health and wellbeing services

25 days holiday plus statutory holidays

Supported training program

Qualifications

• Previous experience in a customer service role is essential.
• Excellent communication skills, written and verbal.

Responsibilities

• Overseeing retail stores for operation and sales performance.
• Implementing and monitoring store KPIs.
• Managing escalated customer complaints and queries.
• Controlling costs through P&L analysis.
• Working closely with HR for recruitment processes.

Skills

Excellent communication skills

Attention to detail

Customer service experience

Analytical skills

Ability to handle multiple demands

Job description

A leading fashion retailer is seeking a Retail Operations Manager to oversee multiple stores in the UK. The role focuses on enhancing sales performance, ensuring compliance with company procedures, and developing store management teams. Candidates should have excellent communication skills, a strong background in customer service, and the ability to analyze business performance. This position offers competitive salary, benefits, and development opportunities within a dynamic working environment.