Regional Airports Director - Texas

British Airways; United Kingdom; On-site; GBP 91,000 - 112,000; Full time

Job summary

A leading global airline is seeking a Regional Airport Director for its Texas operations. The role involves managing teams at three major airports, ensuring excellent service delivery while meeting operational KPIs. Strong experience in people and supplier management is required, along with a bachelor's degree. The ideal candidate will inspire high performance amidst challenges. This position is crucial in maintaining safety and compliance standards.

Responsibilities

• Coach and develop a team to deliver excellent customer service.
• Create an environment that fosters high staff engagement.
• Ensure delivery of all station operational KPIs and customer service targets.
• Represent the company in all customer-related issues at the airport.
• Ensure compliance with all safety and security processes.
• Manage budgets and ensure financial compliance.
• Negotiate with suppliers within corporate parameters.

Skills

Airport operational experience

People Management

Supplier Management

Conflict management

Crisis management

Ability to work independently

Safety awareness

Security awareness

Proficient with MS Word

Proficient with MS Excel

Proficient with MS PowerPoint

Education

Bachelor’s degree preferred

Associate degree or equivalent

Job description

British Airways is one of the world's leading global premium airlines serving almost 40 million customers a year, travelling to over 180 destinations in more than 70 different countries worldwide.

Currently, British Airways has an exciting opportunity open for a Regional Airport Director – Texas.

This position will be based at Houston/ IAH.

Salary range $121,777-148,839 USD

As a key member of the Worldwide Airports directorate in our key Americas region, this role leads teams across three airports (IAH/DFW/AUS) to deliver exceptional service within agreed performance standards and financial parameters. The Regional Airport Director assumes full accountability for station operations, our colleagues and third‑party providers, ensuring compliance (safety, security) and audit requirements while maintaining a safe, secure and punctual operation.

Responsibility for achieving operational KPIs, managing budgets, negotiating with suppliers and fostering strong relationships with airport authorities, government agencies and internal teams.

We are seeking a self‑aware leader who takes ownership, empowers teams to raise concerns and drives continuous improvement. The ideal candidate will have proven and credible background in end‑to‑end people and supplier management, crisis handling and the ability to inspire high performance while managing underperformance.

If you think customer, make it happen and set the standard others aspire to, we want you on our team in the Worldwide Airport Directorate leading our amazing teams in Texas!

Accountabilities

• Coach, develop and support a team of BA staff to deliver excellent customer service.
• Create an environment that fosters high staff engagement.
• Responsible for delivery of all station operational KPIs and customer service targets to agreed level.
• Ensure appropriate service recovery processes are implemented and actioned.
• Represent British Airways in all customer related issues and work with all local airport authorities to ensure the safe, efficient operation of the station.
• Ensure full compliance with all safety and security processes, procedures and audit requirements.
• Effectively manage budgets within agreed limits and ensure financial compliance with audit requirements.
• Negotiate with suppliers within corporate parameters.
• Maintain effective communication with GHA management, GHA staff, airport authorities, government agencies, colleagues and interdepartmental staff as required to successfully manage the airport operation.
• Hold all key suppliers accountable to deliver agreed Service Level Agreements (SLAs).
• Act as Hearing Officer, as required.
• Drive continuous improvement with all suppliers
• Ensure all administrative duties are completed on‑time and to high standard.

Qualifications / Experience

• Airport operational experience (preferred)
• People Management and/or Supplier Management experience (required)
• Experience of working cross functionally
• Conflict management/crisis management
• Working under pressure
• Ability to work independently
• Safety and security awareness
• Proficient with MS Word / MS Excel / MS PowerPoint
• Bachelor’s degree preferred, associate degree, or equivalent (required)

We are an affirmative action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are a VEVRAA Federal Contractor.