Refugee Resettlement Officer

Darlington Borough Council; Tees Valley; On-site; GBP 32,000 - 35,000; Full time

Job summary

A local government authority in Tees Valley is seeking a Refugee Resettlement Officer to provide support to displaced individuals and assist with tenancy management. The role requires excellent communication and customer care skills, as well as knowledge of housing issues. With a full-time, 3-year fixed term contract, benefits include 32 days of annual leave and access to a pension scheme.

Benefits

32 days annual leave plus bank holidays

Access to Local Government Pension Scheme

Generous parental leave schemes

Access to training and development

Local and national retailer discounts

Qualifications

• Relevant experience in housing, social care, or a support-related field.
• Knowledge of housing issues and homelessness legislation.
• Experience working with service users facing social barriers.

Responsibilities

• Establish supportive relationships with individuals displaced by conflict.
• Offer advice on managing and maintaining tenancies.
• Maintain accurate records of service users.

Skills

Excellent communication skills

Customer care skills

Effective ICT skills

Ability to use initiative

Job description

Refugee Resettlement Officer (Ref: POS014034)

Salary £32,061 - £34,434 per annum. Salary Band £30,001 to £40,000.

Post Type: Fixed Term. Hours Per Week: Full time.

Job and Application details

Categories: Housing

Directorate: N/A

Published Date: 17/11/2025

Closing Date: 01/12/2025

Darlington Borough Council Housing Service is seeking to recruit an ambitious, professional, compassionate and enthusiastic individual to join our Refugee & Asylum Team.

The successful candidate will be part of a dynamic and supportive team who are passionate about getting the best outcomes for our customers and in the effective delivery of a range of resettlement programmes.

You will establish supportive relationships with individuals. You will be the first point of contact with households displaced by war, disaster or famine in matters relating to housing and safeguarding, ensuring households are not at risk of homelessness. In addition you will offer advice and support with all aspects of establishing, managing and maintaining a tenancy.

You will have excellent communication and customer care skills and a commitment to delivering high quality customer focused resettlement services. The successful candidate will be responsible for maintaining accurate records as required and working closely with other team members at all times.

You should have relevant experience in housing, social care and/or a support related field. Ideally, with experience of working with service users who may have specific or multiple social barriers. You must have knowledge of housing issues and homelessness legislation. Experience of liaising with a wide range of agencies. Effective ICT skills, the ability to organise your own workload and the ability to use initiative and make decisions outside policy & procedure are important in this role.

Based in Darlington with the flexibility for agile working you will work as part of a highly motivated team which is proactive and customer focussed. You will work with customers who are dealing with significant change in their lives, who need additional help and support. By working with and supporting these customers we contribute to the housing services aim to deliver clean, safe and thriving places where people want to live.

This post is for a 3 year fixed term contract.

We’re delighted that you want to come and work with us. Please take a look at the full job profile. It’s important that you read it in full and check that you meet the essential criteria, because when we start choosing people to come and meet us we’ll be checking to ensure that they meet the essential criteria as set out in the job profile. All we need from you is a completed application form which you can do online.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Confidential counselling service
• Great wellbeing offer
• Local and National retailer discounts
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

For detailed information on this role, please refer to the Role Profile and Person Specification.

For a further informal and any queries around the role profile and duties please contact Rachel Foster on 01325 403274.

General Information for Applicants:

If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or [e-mail].

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.