Refuge Project Worker

Birmingham and Solihull Women's Aid; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading local charity in Birmingham is looking for compassionate individuals to support women and children affected by domestic violence. This role involves assisting in the daily operations of a refuge and providing essential support services. Ideal candidates will have experience in practical and emotional support, advocacy, and safeguarding. The position offers competitive benefits and opportunities for hybrid working.

Benefits

31 days annual leave

Up to 6% matched pension contribution

Free access to Employee Assistance Programme

Life Assurance scheme

Cycle to Work scheme

Health Cash Plan scheme

Qualifications

• Experience in providing practical and emotional support to women and children affected by domestic violence.
• Ability to offer advice and advocate for service users.
• Experience in developing relationships with external agencies.
• Understanding of safeguarding guidelines for children and vulnerable adults.

Responsibilities

• Assist the refuge manager in day-to-day operations of the refuge.
• Develop and deliver frontline support services.
• Provide advice and guidance to women and children living in the refuge.

Skills

Practical support

Emotional support

Advocacy

Safeguarding knowledge

Relationship building

Job description

About Us

Birmingham and Solihull Women’s aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse?

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and community support as well as emergency accommodation in six refuges across the area.

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls.

Key Responsibilities

To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.

Experience Required

• Of providing practical and emotional support to women and children affected by domestic violence
• Of offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc.
• Of developing and maintaining effective working relationships with external agencies
• Of working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults

Benefits

• 31 days annual leave (excluding bank holidays)
• Up to 6% matched pension contribution
• Free access to Employee Assistance Programme
• Life Assurance scheme while in employment (a lump sum of 4 times salary)
• Cycle to Work scheme
• Health Cash Plan scheme available to all employees from day one

Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy.

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team at: [e-mail].

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.

The closing date for receipt of completed applications is at 12 noon on 6th November 2025. Interviews will take place in the weeks commencing 17th November 2025.