Refrigeration Service Manager

Spider Web Recruitment Ltd; Cambridge; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A leading refrigeration solutions provider is seeking a Refrigeration Service Manager to lead their team. This hybrid, full-time role is based in East Anglia and involves overseeing service delivery, ensuring compliance with health and safety regulations, and mentoring refrigeration engineers. Strong leadership skills and refrigeration qualifications are required. The role offers a salary of £60,000 – £70,000 along with competitive benefits including a pension scheme and training opportunities.

Benefits

Competitive salary

Annual bonus

Pension scheme

Flexible working

Ongoing training and development

Qualifications

• Strong leadership ability and technical expertise in refrigeration.
• Highly organized and effective in managing priorities.
• Proven customer service delivery in a technical setting.
• F-Gas certification and relevant qualifications required.
• Confident in team management and proactive in problem-solving.

Responsibilities

• Lead and mentor a team of refrigeration engineers.
• Ensure compliance with health and safety regulations.
• Monitor departmental performance and service quality.
• Support recruitment and training of team members.
• Liaise with clients and manage operations efficiently.

Skills

Leadership

Customer service

Technical knowledge in refrigeration

Organizational skills

Problem-solving

Education

Refrigeration qualifications

F-Gas certification

City & Guilds NVQ Level 2

Tools

Microsoft Office 365

Job description

Refrigeration Service Manager

Spider is advertising on behalf of a well‑established and expanding refrigeration company, who are seeking a motivated and skilled Refrigeration Service Manager to lead their service department in this hybrid, full time, permanent position based across East Anglia.

Why them:

This reputable company is known for delivering high‑quality refrigeration and air conditioning solutions across multiple sectors. They offer a supportive, professional, and forward‑thinking environment where your leadership, ideas, and technical expertise are recognised and valued, with excellent opportunities for career progression.

Fantastic company benefits include:

• Competitive Salary: £60,000 – £70,000 per annum depending on experience, including an annual bonus
• Holidays: 23 days plus bank holidays, increasing with service
• Pension scheme
• Other: Crew cab van or electric car, flexible and hybrid working, ongoing training and career development opportunities within the business.

About the role:

As a Refrigeration Service Manager, you will lead a service department, combining hands‑on technical expertise with strategic leadership. You’ll manage and develop a team of refrigeration engineers and support staff, ensuring high standards of service delivery, compliance, and customer satisfaction. Working hours for this role are 40 hours per week, with a flexible hybrid working arrangement.

Key duties and responsibilities include:

• Lead, manage, and mentor a team of refrigeration engineers and support staff, overseeing daily operations, scheduling, resource planning, and workloads.
• Ensure compliance with health & safety, F‑Gas regulations, and company procedures while maintaining high standards of customer service and resolving escalated issues.
• Monitor departmental performance, including KPIs, budgets, and service quality, driving business growth and continuous improvement.
• Support recruitment, training, and development of the service team, building a skilled and high‑performing workforce.
• Liaise with clients, suppliers, and internal teams, using Microsoft Office 365 and other systems to manage operations efficiently.

About you:

As a Refrigeration Service Manager, you will have strong technical knowledge and proven leadership ability. You are highly organised, able to manage priorities and deadlines effectively, and take pride in delivering excellent customer service. You will hold relevant refrigeration qualifications, including F‑Gas and City & Guilds NVQ Level 2 in refrigeration. You are confident leading a team, proactive in resolving issues, and motivated by the opportunity to develop the department and grow the business. You will also need to have a full UK driving licence.

If you have the relevant skills and experience for the Refrigeration Service Manager position and would like to be considered, please apply by forwarding an up‑to‑date CV as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon so that we can make the appropriate adjustments.

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