Refrigeration Ops Manager

Infinity Resource Solutions; Gloucester; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A specialist HVAC company based in Gloucester is seeking an experienced Air Conditioning & Refrigeration Service Manager. You will manage the Service Department, ensuring high-quality customer service and team leadership. Essential qualifications include HVAC certifications and proven service management experience. The role offers a competitive salary of £40,000 - £50,000, alongside benefits such as annual leave and a company vehicle.

Benefits

27 days annual leave plus Bank Holidays

Auto-Enrolment Pension Contributions

Company Van

Company Credit Card for Fuel Purchases

Qualifications

• Must have a full clean UK driving licence.
• Experience in quote preparation and work scheduling is essential.
• Prepared to travel and work away as required for short periods.

Responsibilities

• Manage the Service Department and Engineers.
• Schedule Planned Maintenance Activities.
• Conduct Site Surveys and Prepare Quotes.

Skills

Relevant HVAC Qualifications (NVQ, F-GAS)

Proven Client Facing Customer Service Experience

Leadership and Teamworking Skills

Excellent Verbal and Written Communication Skills

Education

Relevant HVAC Qualifications (NVQ, F-GAS)

Tools

Excel

Word

Job description

Air Conditioning & Refrigeration Service Manager

Company based in Gloucester

Salary: £40,000 - £50,000 per year (depending on experience)

Full-time, permanent

Location: Mainly office based with requirement to visit customer sites and potential to work from home on occasions

Job Description

Reporting directly to the MD, the role consists of the following:

• Day to Day Management of the Service Department and Engineers
• Dealing with Customer Enquiries and Requests for Breakdown/Service Call Outs
• Scheduling Planned Maintenance Activities
• Conducting Site Surveys, Preparing and Sending Quotes to Customers
• Supervising New Installation Works
• Recording and Updating Job Details on Service Software from Initial Job Allocation through to Ready for Invoicing and Handover to our Finance Department
• Managing Department Health & Safety Requirements including CDM Regulations, RAMS and Site Monitoring Visits
• Promote and Reinforce the Good Reputation of the Company
• Identify New Business and Customer Opportunities and Follow Up

About You

• Relevant HVAC Qualifications (NVQ, F-GAS)
• Refrigeration & HVAC Technical Background and Knowledge
• Proven Service Management Experience
• Marine, Industrial and Commercial Systems Experience
• Proven Client Facing Customer Service Experience
• Leadership and Teamworking Skills
• Experience in Quote Preparation and Work Scheduling
• Excellent Verbal and Written Communication Skills
• Solid Working Knowledge of Excel and Word
• Full Clean UK Driving Licence
• Prepared to Travel and Work Away as Required for Short Periods

About My Client

Commercial Refrigeration and Air Conditioning, my clients office is located in Gloucster.

The client is looking for an experienced Refrigeration and AC Service Manager to proactively run and grow their Service Department. You will be responsible for the engineers, scheduling their workload and liaising with customers, ensuring timely responses and effective communications with them to satisfy their needs. The right candidate will have the ability to build trusted relationships with customers, deliver on their promises and support their team. They will also possess the drive to promote and grow this area of the business.

What They Are Offering

• An annual salary from £40,000 to £50,000 depending on experience
• 27 days annual leave plus Bank Holidays
• Auto-Enrolment Pension Contributions
• Company Van
• Company Credit Card for Fuel Purchases

If this sounds like you please send CV ASAP