Refrigeration & Catering Service Engineer in SO22, Winchester, Hampshire

Energy Jobline CVL; Winchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading refrigeration solutions provider in Winchester seeks a field-based engineer to service and maintain refrigeration and catering equipment. The ideal candidate will demonstrate electrical and mechanical skills, a customer-focused mindset, and the ability to work independently. You will be responsible for achieving high first-time fix rates while liaising with customers for service satisfaction. Competitive salary and opportunities for professional growth provided.

Qualifications

• Proven experience in a similar field‑based engineering role.
• Logical approach to fault diagnosis.
• Customer‑focused mindset.

Responsibilities

• Attend customer premises to service, maintain, and commission refrigeration and catering equipment.
• Achieve a high first‑time fix rate and minimize recalls.
• Liaise with customers to ensure satisfaction.

Skills

Electrical and mechanical skills

Refrigeration expertise

Effective communication

Strong interpersonal skills

Job description

Leading provider of refrigeration and catering equipment solutions, committed to delivering exceptional service and innovative products to our clients. We pride ourselves on our professional team and customer‑focused approach.

Responsibilities and Duties

• Attend customer premises to service, maintain, and commission refrigeration and catering equipment to a high standard.
• Achieve a high first‑time fix rate and minimize recalls through efficient use of labour and parts.
• Demonstrate a positive and adaptable approach to service calls and workload, aligned with business needs.
• Liaise with customers to ensure satisfaction and identify potential future business opportunities.
• Contribute suggestions to improve maintenance and repair practices.
• Identify and signal commercial opportunities to the Sales department.
• Respond promptly to service requests as directed by the Service Centre.
• Comply fully with company policies and Health & Safety guidelines.
• Maintain clear and professional communication at all times.
• Provide feedback and support to fellow engineers, supervisors, and call allocators.
• Carry out any other duties as directed by service management.

Key Daily Tasks

• Fault analysis and problem solving
• Effective communication
• Strong interpersonal skills
• Personal organisation and time management

Qualifications, Competencies, Skills & Experience

• Electrical and mechanical skills
• Refrigeration expertise
• Relevant product knowledge
• Logical approach to fault diagnosis
• Proven experience in a similar field‑based engineering role
• Ability to work independently and as part of a team
• Customer‑focused mindset
• Strong attention to detail and commitment to quality