Refrigeration & Air Conditioning Service Engineer

Pitkin & Ruddock Ltd; Bury St Edmunds; On-site; GBP 80,000 - 100,000; Full time

Job summary

A respected engineering firm in Bury St Edmunds seeks a proactive Refrigeration & Air Conditioning Service Engineer to ensure customers’ systems run smoothly. The role involves maintaining, repairing, and installing equipment while delivering exceptional customer service. Ideal candidates will have relevant qualifications and hands-on experience in commercial systems. Competitive salary and various benefits offered.

Benefits

Competitive salary

Overtime opportunities

Training and ongoing professional development

Holiday loyalty scheme

Branded uniform

Qualifications

• Proven experience as a Refrigeration & Air Conditioning Service Engineer.
• Strong working knowledge of commercial refrigeration and AC systems.
• A valid UK driver’s licence.

Responsibilities

• Carry out planned service and maintenance on refrigeration and air-conditioning systems.
• Diagnose faults and deliver repairs.
• Install and commission new systems.

Skills

Technical ability

Customer-focused mindset

Mechanical diagnostic skills

Electrical diagnostic skills

Problem-solving

Education

F-Gas certification

NVQ

City & Guilds

Job description

What You’ll Do

As a key member of our engineering team, you’ll play an essential role in keeping our customers’ systems running smoothly. Your responsibilities will include:

• Carrying out planned service and maintenance on a wide range of refrigeration and air‑conditioning systems.
• Diagnosing faults, identifying solutions, and delivering timely, effective repairs.
• Installing, testing, and commissioning new systems to the highest industry standards.
• Completing refrigerant recovery, evacuation and recharging work safely and accurately.
• Providing exceptional customer service and representing Pitkin & Ruddock with professionalism.
• Maintaining detailed service records and ensuring full compliance with company procedures.
• Keeping up to date with the latest technologies, equipment and best practices.
• Collaborating with colleagues and contractors to deliver projects efficiently and safely.
• Consistently adhering to our robust Health & Safety standards.

What You’ll Bring

We’re looking for engineers who demonstrate both technical ability and pride in their work. You will have:

• Proven experience as a Refrigeration & Air Conditioning Service Engineer.
• Strong working knowledge of commercial refrigeration and AC systems (including walk‑ins, bottle coolers and ice machines).
• Confident mechanical and electrical diagnostic skills.
• Sound understanding of refrigerant handling and recovery procedures.
• A proactive approach to problem‑solving and the ability to stay calm under pressure.
• Great communication skills and a customer‑focused mindset.
• A valid UK driver’s licence.
• Relevant qualifications such as F‑Gas, NVQ, or City & Guilds.

What We Offer

At Pitkin & Ruddock, you’ll be joining more than a company, you’ll be joining a team that invests in your future. Our benefits include:

• A competitive salary reflecting your experience and qualifications.
• Overtime opportunities.
• Company tools and equipment provided.
• Call‑out allowance.
• Training and ongoing professional development.
• Annual Occupational Health checks.
• Complimentary winter flu vaccinations.
• Holiday loyalty scheme.
• Purchase of leave scheme.
• Branded uniform.
• A genuinely supportive, collaborative working culture.

Ready to Take the Next Step?

If you’re a talented Refrigeration & Air Conditioning Service Engineer looking to build your future with a respected and growing business, we’d love to hear from you. We appreciate every application, though only shortlisted candidates will be contacted.