Referrals Coordinator

Spider Web Recruitment Ltd; Ipswich; On-site; GBP 28,000 - 33,000; Full time

Job summary

A charitable organization in Ipswich is seeking a compassionate Referrals Coordinator to lead their Referral & Assessment Navigator team. In this one-year fixed-term role, you'll oversee the referral management process, ensuring timely support for survivors of sexual violence. Ideal candidates will have leadership experience, strong organizational skills, and a commitment to inclusivity. The position offers a competitive salary of £28,000 to £33,000, along with benefits including 25 days annual leave and flexible working options.

Benefits

Competitive salary

25 days annual leave

Flexible working options

Health cover

Pension scheme

Qualifications

• Experience in referral processes and triaging patients within mental health or NHS settings.
• Proven risk assessment and management skills.
• Experience with team leadership.

Responsibilities

• Oversee the entire referral management process.
• Lead and supervise the Referral & Assessment Navigator team.
• Build and maintain strategic partnerships with key referral agencies.

Skills

Leadership

Risk assessment

Communication

Organizational skills

Compassion

IT Literacy

Education

Diploma-level education or equivalent

Tools

Microsoft Office

CRM systems

Job description

Referrals Coordinator – Are you driven to make a difference in the lives of survivors? Do you have experience in referral processes and triaging patients within mental health or NHS settings? Have the leadership skills and compassion to champion trauma-informed care?

Spider is advertising on behalf of our client whoare seeking a motivated and passionate Referrals Coordinator to join them on a 1 year fixed-term contract (subject to continued funding) based in Ipswich, Suffolk.

About them:

Our client is a Suffolk-based charity providing vital support, advocacy, and resources for survivors of sexual violence. They create safe, inclusive, trauma-informed spaces where healing and empowerment can flourish. Join a passionate team and help make a lasting difference in the community.

Fantastic company benefits include:

• Competitive Salary: On offer is a competitive salary of £28,000 to £33,000 per annum (depending on experience)
• Holiday: 25 days annual leave, plus your birthday off and all bank holidays
• Employee extras: pension scheme, health cover, and additional wellbeing benefits, flexible working options, including hybrid opportunities.

About the role:

As the Referrals Coordinator, you will be at the forefront of supporting survivors of sexual violence through effective leadership of their Referral & Assessment Navigator team. You’ll oversee the entire referral management process, ensuring that survivors receive timely and compassionate support from their first point of contact. Your strong assessment and risk management skills will be vital as you navigate a busy environment while building relationships with key stakeholders and ensuring the integrity of their services.

Key Responsibilities

• Lead and supervise the Referral & Assessment Navigators, ensuring quality, timely triage, and assessments are upheld.
• Provide leadership in developing and implementing effective triage and assessment frameworks.
• Manage the allocation of referrals with a focus on risk, urgency, and available resources, ensuring equitable access to services.
• Build and maintain strategic partnerships with key referral agencies and represent SiT at multi-agency forums.
• Conduct case audits and quality assurance activities to enhance service delivery.

About you:

As a Referrals Coordinator, you are a compassionate professional with diploma-level education or equivalent, experienced in referral processes, triage, assessment, and safeguarding frameworks. You bring proven risk assessment and management skills, along with team leadership experience, strong organisational abilities, and excellent communication. Highly IT-literate with Microsoft Office and CRM proficiency, you remain calm under pressure and demonstrate a commitment to inclusivity and anti-oppressive practice, ensuring all individuals feel heard, valued, and supported.

We are an equal opportunity employer. We value diversity and encourage individuals of all backgrounds to apply.

A Disclosure and Barring Service (DBS) check will be performed on every individual taking up this role and may be repeated as appropriate.

If you have the relevant skills and experience and wish to be part of their journey that makes a difference in the lives of survivors, please apply by forwarding your CV with an expression of interest as a first page of your CV, as soon as possible.

No recruitment agencies, please.

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

Additional keywords: Navigator Team Lead, Referral & Assessment Navigator Team Lead, Team Lead, Referral Management, Assessment Coordinator, Charity, Non-profit, Trauma-informed care.

This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser, on behalf of our client. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.