Referral Unit Administrator

Kent Community Health NHS Foundation Trust; Remote; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service provider is seeking a Referral Unit Administrator to work from home in Ashford. This role requires processing email referrals and ensuring timely signposting to the right services. Ideal candidates will have excellent admin and IT skills, along with a commitment to maintaining a positive patient experience. Working hours are Monday to Friday, 1 pm to 7 pm, and occasional office attendance may be required. This is ideal for motivated individuals passionate about patient care.

Benefits

Flexible working arrangements

All IT equipment provided

Qualifications

• Strong communication skills for referrals via calls and emails.
• Ability to process email referrals efficiently.
• Experience in a healthcare administrative role is beneficial.

Responsibilities

• Process email referrals and assign them via the database.
• Signpost referrals to the appropriate service.
• Maintain a positive patient experience.

Skills

Efficient and motivated

Excellent admin and IT skills

Compassionate and responsive

Tools

Patient database (RIO)

Job description

Referral Unit Administrator – Work from Home

We have a working from home opportunity for an efficient and motivated individual to join our team as Referral Unit Administrator.

Responsibilities

• Process email referrals and assign them via the patient database (RIO).
• Take referrals via calls and emails from acute trusts, GP's and patients, signposting them to the appropriate service in a timely manner.
• Maintain excellent admin and IT skills, focusing on a positive patient experience.

Working Hours

This is a Monday‑Friday role working 1 pm to 7 pm.

Location & Working Arrangements

You will be predominantly based from home with all IT equipment provided. Occasional attendance at our Ashford based office for team meetings may be required.

About Us

Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. We need outstanding people who share our values: compassionate, aspirational, responsive, excellent.

Diversity, Equity & Inclusion

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences.

We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission.

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work.

Flexible Working

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suit us both.

Career Pathways

See where you can go with KCHFT career pathways.

Contact

For further details / informal visits contact: Name: Amanda Stout Job title: Referral Unit Manager Email: [e-mail]