Referral Receptionist

CVS Vets; West of England; Hybrid; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Animed Direct discount

Employee Assistance Programme

CVS Vets staff recognition

Job summary

CVS Vets is seeking a Referral Receptionist to join our Bristol-based practice and help keep pets first. This role supports a busy veterinary front desk, handling calls, bookings and client queries with warmth and professionalism, while assisting with insurance and payments as part of everyday care.

Based at Bristol Vet Specialists, the position offers 24 hours per week with a pattern of Monday and Friday, plus occasional Sundays.

Qualifications

• Previous experience as a Receptionist or in a demanding, client-focused role.
• Resilience and the ability to handle emotional situations with kindness and professionalism.
• Strong communication skills with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in-person interactions with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms adeptly.
• Process payments accurately and efficiently.
• Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
• Organise patients using the in-house system efficiently.
• Liaise with referring veterinary practices to address practice and patient needs.
• Make necessary phone calls regarding debts, belongings, and refunds.
• Above all, ensure that every client feels welcomed and valued at our practice.

Skills

Receptionist experience

Customer service

Empathy

Communication skills

Tools

Microsoft Office

Database systems

Job description

Are you ready to put pets first? Join our team as our newReferral Receptionist!

At Bristol Vet Specialists, we make pets a priority every day!

Get a glimpse of what makes us special: Bristol Vet Specialists: Leading Veterinary Care

Role Details:

Location: Unit 10, More Plus Central Park, Madison Way, Severn Beach, Bristol, BS35 4ER

Contract: Permanent

Hours: 24 hours per week

Shift Pattern: Typically Monday and Friday cover and an occasional Sunday. Including the flexibility to pick up extra hours to cover absence and holiday

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It's in our nature – to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with referring veterinary practices to address practiceand patient needs
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.