Reference Specialist

Massachusetts Board of Library Commissioners; Chelmsford; On-site; GBP 80,000 - 100,000; Part time

Job summary

A public library in Chelmsford is seeking a Reference Specialist who will provide exceptional services to patrons and support community education. The ideal candidate will assist with both digital and print resources, develop programs, and have strong technology skills. This part-time position requires a Master's degree in Library Science or relevant experience. Join a vibrant team in an engaging work environment to help improve digital access and literacy for all.

Qualifications

• Master’s degree in Library Science preferred.
• At least one year of experience in a public library preferred.
• Demonstrated commitment to library and public service.

Responsibilities

• Assist patrons with print and online resources.
• Provide exceptional customer service in person and online.
• Develop library programs and outreach activities.

Skills

Customer service skills

Technological competency

Library reference services

Public service commitment

Education

Master’s degree in Library Science

BA/BS with relevant experience

Job description

Reference Specialist, Chelmsford Public Library (Chelmsford)

The Chelmsford Public Library is looking for the right professional to join a department of savvy, enthusiastic librarians who are excited about supporting the information, technology, and lifelong learning needs of our patrons. Our ideal Reference Librarian will be dedicated to public service and community education and will thrive on interacting with the public and providing exceptional customer service.

We’re looking for someone who can shift gears smoothly and prioritize patron needs. We want to see a depth of experience in providing direct reference services — in person, on the phone, and through live chat and email. Our reference librarians assist patrons with print and online resources, use of public computers, scanning/copying/printing/fax services, and study and meeting spaces. This colleague is a go-to guide for patrons and staff using digital platforms for reading, reader’s advisory, and reference, including e‑readers, tablets, phones, and computers.

We need someone ready to take ownership of assigned areas of non‑fiction collection development and to create library programs and outreach activities — especially for seniors — both independently and as part of a team. The ideal candidate will demonstrate top‑notch reference and customer service skills and be comfortable with a variety of web applications and social media. They will have solid technology skills, including competency with mobile platforms, and a strong desire to share these skills with the public, looking to improve digital access and literacy for all.

Please visit the Library website for the full job description.

This is a non‑benefitted position and is represented by the Chelmsford Federation of Teachers, Local 3569. The Town of Chelmsford is an EEO/AA Employer. Any person who needs assistance in fully participating in the application process should contact the Town of Chelmsford Personnel Department. We value diversity in backgrounds and experiences and are committed to an accepting and supportive work environment.

Our Library and Community: A fun and rewarding place to work! We have highly engaged residents and Town counterparts who support the library in visible ways. Our staff, Trustees, and Friends are excited to turn new ideas into reality, and we’re not afraid to try things out. We have welcomed many vibrant new librarians in the past few years as other staff grew into new positions; we support professional growth and cultivate an environment of mentorship and inclusion.

Qualifications

• Master’s degree in Library Science preferred. Other college degree with relevant experience considered.
• At least one year of experience in a public library preferred, especially in reference or information services.
• Demonstrated commitment to library and public service.

Full/Part Time

Part Time

Education

BA/BS

Salary Range

$25.74 – $42.85 per hour

Salary Notes

Depending on qualifications, range is in 10 steps.

Closing Date

2/6/2026. Preferred candidates: 1/23/2026

How to Apply

Please send cover letter and resume to Vickie Turcotte, Assistant Director, at [e-mail].

Posted

2026-01-15