REF076 - IT Technician - 1st Line Support

Ten10; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading technology consultancy in the UK is seeking a proactive IT Technician to provide IT support while working with cutting-edge technologies. You will deliver first-line assistance, manage support tickets, and help maintain IT infrastructure. The ideal candidate will have experience in IT support, strong knowledge of Windows operating systems, and excellent communication skills. Join a supportive team where innovation and continuous improvement are valued.

Benefits

Work with cutting-edge technologies

Supportive team environment

Exposure to a variety of IT projects

Qualifications

• Experience providing IT support in a professional environment.
• Strong knowledge of Microsoft operating systems.
• Familiarity with Microsoft Office applications.

Responsibilities

• Deliver 1st Line and some 2nd Line IT support.
• Build, configure, and deploy desktops/laptops.
• Maintain the IT asset register.
• Manage IT support tickets.
• Assist with IT procurement.
• Contribute to internal IT projects.

Skills

IT support experience

Microsoft operating systems (Windows 10/11)

Microsoft Office applications

Hardware proficiency (laptops/desktops)

IT ticketing systems

Excellent communication skills

Exposure to ITIL

Job description

IT Technician

Location : Leeds (Hybrid working model)

At Ten10 were passionate about technology and people. As one of the UKs leading independent Quality Engineering Software Testing RPA and DevOps consultancies we help our clients deliver quality software faster smarter and more frequently.

We’re looking for a proactive customer‑focused IT Technician to join our internal IT team. This is a fantastic opportunity to take ownership of day‑to‑day IT support build your skills with new technologies and be part of a collaborative supportive environment where your development really matters.

Why join Ten10

• Work with cutting‑edge technologies in a dynamic environment
• Be part of a supportive team where learning and growth are encouraged
• Gain exposure to a wide variety of IT projects and challenges
• Enjoy a culture that values innovation collaboration and continuous improvement

The Role

You’ll provide hands‑on IT support to colleagues across the business ensuring systems run smoothly and staff receive outstanding service. From resolving day‑to‑day issues to supporting projects and maintaining our IT infrastructure you’ll play a key role in keeping Ten10 connected and secure.

What you’ll be doing

• Deliver 1st Line (and some 2nd Line) IT support across hardware software and core IT services
• Build configure and deploy desktops / laptops for new and existing users
• Maintain the IT asset register ensuring accurate records of all hardware and software
• Manage IT support tickets providing timely resolution and clear updates
• Assist with IT procurement in coordination with the Head of IT and Senior IT Technician
• Contribute to internal IT projects and wider team initiatives

What we’re looking for

• Experience providing IT support in a professional environment
• Strong knowledge of Microsoft operating systems (Windows 10 / 11)
• Familiarity with Microsoft Office applications
• Confidence working with hardware (laptops / desktops) and provisioning devices
• Experience with IT ticketing systems and asset management
• Excellent communication skills with a customer‑first approach
• Exposure to IT good practice standards (e.g. ITIL)

A willingness to learn develop and embrace new technologies

This is a fantastic role if you’re looking to grow your IT career gain exposure to a wide range of technologies and make a real impact in a fast‑moving business.

Apply now to join Ten10 and be part of our journey.

Key Skills

• Change Management
• API
• ABAP
• Facility Management
• Games
• Claims

Employment Type: Full-Time

Experience: years

Vacancy: 1