Ref: 25/63 Support Worker - Rutland Avenue

Imagine Independence; Liverpool City Region; On-site; GBP 20,000 - 25,000; Full time

Job summary

A supportive organization in Liverpool is seeking a dedicated Support Worker to help individuals with mental illness and learning disabilities. Responsibilities include providing practical and emotional support, promoting health and well-being, and helping individuals connect with their communities. Ideal candidates will have experience in community care and possess strong communication and empathy skills. This position offers a full-time role with various benefits.

Benefits

25 days annual leave plus bank holidays

Employer’s contributory pension scheme

Employee Assistance Program

Qualifications

• Experience in community care setting is desirable.
• Ability to provide emotional and practical support.
• Understanding of person-centred working.

Responsibilities

• Provide practical and emotional support to individuals.
• Help develop person-centred plans.
• Support individuals in accessing community services.
• Manage personal care and well-being.

Skills

Empathy

Communication skills

Creative problem-solving

Teamwork

Reliability

Non-judgmental attitude

Education

NVQ Level 2 in Health & Social Care or equivalent

Job description

Ref: 25/63 Support Worker - Rutland Avenue, Merseyside

Job Reference: 25/63

Hours: 37.5 hours per week

Based in: Merseyside

Shift Pattern: Rolling rota including weekends with sleep-in shifts

Benefits: 25 days annual leave plus statutory bank holidays, employer’s contributory pension scheme, EAP scheme and other generous benefits.

Imagine Independence is a leading third sector organisation, passionate about supporting people with mental illness, neurodiversity, learning disabilities, and behaviours that challenge to live as part of their community. Imagine exists to challenge the stigma that having a mental illness or learning disability still brings. Imagine supports people to live meaningfully by nurturing their individuality and recognising the power of small steps.

Do you want to become part of this amazing organisation? If you have a passion for providing high-quality support and thrive in a fast-paced environment, we want to hear from you!

The role

As a Support Worker, working within our Accommodation Services, you will help to promote the health and wellbeing of those you support. This will include providing practical and emotional support; supporting people to connect with their communities, developing skills and confidence and promoting independence. We are looking for individuals with values which align to ours, who are highly motivated and committed to enriching the lives of people we support.

Job Description:

The main duties of the role are to:

Under the guidance of the Service Manager

• Be allocated a rolling rota including sleep ins. These hours will be provided at least 3 weeks in advance. (there may be times when Support Workers are required to work within alternative Accommodation services.)
• Take part in helping people draw up their person‑centred plan and follow the agreed action plan
• Work in partnership with others to allow independence of choice
• To act with integrity and to identify opportunities to celebrate achievements to allow a positive, respectful and trusting relationship to grow
• Support people to improve their confidence and self esteem
• Support people to make informed choices around a healthy lifestyle including physical health and improving self‑care
• Support people to manage their own physical, mental health and wellbeing in a positive manner
• Support people to meet their leisure, work, social, emotional and spiritual needs
• Support people to access the community and taking part in community activities
• Support people to manage finances to meet domestic responsibilities and personal aspirations
• Provide advice and support with domestic tasks and practical issues such as dealing with neighbours and keeping their house clean
• Support people to access other services
• Support people who may have alcohol and/or drug issues
• Support people to maintain the safety and security of their home
• To prompt individuals and undertake personal care duties as required.
• To write up and record activities undertaken
• To complete risk assessment in accordance with Imagine’s policy and procedure
• To report any significant change in an individual’s health, behaviour or wider situation to a manager and liaise with clinical teams.
• Will be required to complete sleep over shifts as part of an agreed rota (sleep overs are allocated in advance)

Person Specification:

• NVQ Level 2 in Health & Social Care/care certificate desirable or equivalent
• Experience of working in a community care setting is desirable.
• Commitment to supporting people consistent with their rights, choices and responsibilities
• Demonstrate a positive attitude to people with mental health problems
• Ability to provide sympathetic, emotional and practical support to tenants
• Ability to support tenants to make informed choices within their daily lives
• An understanding of how to promote inclusion for people with mental health needs at all levels
• Domestic skills relating to general household tasks (cooking, cleaning, shopping and managing money)
• Knowledge of safety issues in a domestic setting
• Creative problem‑solving skills
• Excellent verbal and written communication skills, paying attention to detail, whilst being able to deliver high quality, accurate work quickly.
• Understanding of person‑centred working
• Working with and relating to people from a wide variety of backgrounds
• Working as a member of a team
• Reliable and trustworthy
• Non judgmental
• Enjoys a challenge
• Sensitive & approachable
• Willingness to attend training courses and events

Imagine is a values‑based recruiter and so it will be seeking to ensure that the successful candidate will align with the following:

• Meaningful Living: Using empathy to bring together diverse people and resources, to put the everyday within reach of everyone.
• Nurturing Individuality: Creating conditions that support people to be true to themselves and express their truth.
• Focused Dedication: Showing up each day hungry to do our best to learn and develop. We never give up on people.
• Challenging Ideas: Keeping our efforts real and centred on what matters most we do not settle for the ordinary when better is possible.
• Generous Sharing: Giving of ourselves, our experiences and knowledge, to promote and provide a great service.

For an initial chat, please contact Steph McGovern 07816131856 (Monday to Friday 9am-5pm).

Please note that CVs will not be considered.

An enhanced DBS will be required for this post.

Closing date for applications: Thursday 20th November 2025 at 5pm

Interviews will take place: 27th Nov at 25 Hope St L1 9BQ

Imagine reserves the right to close the vacancy early if sufficient applications are received.

Imagine aims to be an equal opportunities employer and welcomes applicants from all sections of the community.

Head Office: 25 Hope Street, Liverpool, L1 9BQ