Redcoat Manager

Butlin's; Minehead; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Butlin's in Minehead is seeking a Redcoat Manager to join the Entertainment Experience leadership. You will lead the Redcoat team across on- and off-stage entertainment, host events, and take Duty Manager shifts to ensure a seamless, high-energy guest experience.

You will coach and develop staff, maintain brand standards, and collaborate with technical and production teams to deliver memorable shows while upholding safety and budget guidelines.

Qualifications

• Experience leading a team in entertainment or guest-facing roles.
• Excellent communication and organisational ability.
• Flexible to work evenings, weekends and peak periods.
• Experience in holiday parks/the entertainment industry is advantageous.

Responsibilities

• Lead Redcoat team across all on- and off-stage entertainment.
• Coordinate delivery of entertainment across all breaks and events.
• Take Entertainment Duty Manager shifts and manage shifts during breaks.
• Coach and develop team members to enhance guest engagement and brand standards.
• Oversee recruitment, onboarding and staff development as required.

Skills

Leadership

Guest experience

Communication

Team development

Job description

The role of Redcoat Manager will support the Head of Entertainment in the overall success and consistent running of the entertainment operation and delivery. The Redcoat Manager will focus on supporting all ‘on’ and ‘off stage’ events, and activities, across all break types, by maintaining high standards of customer services and team member effectiveness whilst adhering to all company best practices and legal requirements.

The Redcoat Manager will be essential in driving a high-quality experience to our guests, through a motivated and highly engaged team of Redcoats.

They will develop people and be passionate about delivering exceptional experiences to our guests by nurturing, training and coaching the team in a fun filled, professional environment.

They will form part of the Entertainment Experience leadership on resort and will take on Duty Manager shifts across all breaks and shift patterns.

Live in accommodation can be discussed.

General Duties & Key Accountabilities

• Clear Leadership and development of the Redcoat Assistant Manager and Redcoat team. Includes regular team briefs / meetings and setting of expectations / update news and information required by team to do their job to at their best.
• Co-ordinate and support the Redcoat teams activity and Performance to ensure all elements of ‘on stage and off-stage’ entertainment is delivered as directed, and maintaining the consistency of delivery and exceptional experience.
• Coach team members to deliver the highest level of guest engagement. Through the way they Host, communicate and create moments with our guests.
• Actively communicate regularly with entertainment leaders (Technical / Production / Co-ordinators / Ents HOD) to drive knowledge, feedback, and collaborative working across the department as an ‘experience lead’.
• Delivering a consistent ‘performance management’ processes (including attendance / conduct / and ‘onstage’ standards) in line with our policy whilst maintaining support and encouragement to deliver at their best.
• Deliver regular feedback through the 30, 60, 90, 121 coffee chats and PDP process’.
• Support, Coach and Lead teams across all break types.
• Role model correct behaviours in line with our culture, creating and encouraging a positive, inclusive and motivating environment and team.

Guest Experience

• Support the day-to-day entertainments operation across all Butlins breaks, taking on the role of Entertainment Duty Manager, and overseeing the delivery of both day and night.
• Ensure a welcoming, fun and inclusive environment for all guests.
• Monitor guest feedback and support continuous improvement.
• Resolve guest queries and complaints professionally.
• Ensure accessibility and family-friendly standards are maintained.
• Alongside the Entertainment HOD, manage the resort experience for visiting artistes, Acts and Bands and their on-resort wellbeing.
• Consistently evaluate the quality of performance and delivery of all shows, events and activities, ensuring each meets the criteria as set by the producer / director.
• Exceed guest expectations by ensuring all entertainment activities, performances and events are executed to the highest possible standard
• With support from the Technical Manager, create the correct ambience through temperature, light levels, music and appropriate use of supporting elements in all activity and performance environments and venue support areas.

Operation & Compliance

• Support venue coordination with production and technical teams for seamless delivery of all guest product and interactions.
• Support the Entertainment HOD to organise and communicate the entertainment operations to the wider resort leaders and teams.
• Operate across all break types, supporting Duty Entertainment Manager shifts, and curation of the BBW delivery on resort alongside the Technical and Production managers.
• Ensure effective rota planning aligned to occupancy and programme demand, ensuring payroll costs are in-line with the budget and forecasts of the business. Using SAM T&A system.
• Manage holiday requests against business demand and allowing for a balanced work life for all team.
• Managing overall the payroll budget for Redcoats.
• Managing and controlling the related costs including equipment and merchandising linked to ‘on’ and ‘off stage’ events, performances and activities in line with the business needs.
• Maintain standards of Redcoat Uniform and character costumes, in their presentation and brand compliance.
• Ensure that all activity environments, performance areas and general entertainment areas are maintained effectively for team and guests and are kept safe, clean and presentable at all times
• Oversee risk assessments, safe systems of work and equipment checks. Be accountable for the safe delivery of all tasks within the roles of the performers and wardrobe teams.
• Ensuring all Redcoats are up to date on all training for the business and to be safe and secure in the workplace. This includes the likes of TR2s and creation of risk assessments.
• Ensure safeguarding and welfare standards are upheld.
• Consistently evaluate entertainment to identify any income or productivity opportunities
• Accountable for planning and delivery of daily and seasonal entertainment and activity programmes. Taking operational leadership on all seasonal entertainment changes.
• Ensure Redcoat-led activities, shows and interactions are delivered to brand standard.
• Be visible across the resort to support live delivery and troubleshoot issues. Role model can do approach and supporting team with guest solutions.
• Assist with event launches and special events as required.
• Ensure consistent energy, quality and professionalism across all guest interactions.
• Ensuring that the range and standard of entertainment cater for the needs and expectations of all guests of all ages groups and is presented in the right places, at the right time.
• Support the Technical Manager and Entertainment HOD with the planning and delivery of seamless entertainment over all; family and BBW break types.
• Work closely with Ents HOD, Production Manager, Technical Manager, Guest Experience and Operations teams across resort.
• Support cross-resort events and peak trading periods.
• Share best practice and regular communication with counterparts and other resorts.
• Liaise with external acts or partners where needed.
• Contribute ideas for new activities and programme improvements across family and BBW.
• Agree artistic developments through agreed procedure with the Entertainments HOD.
• Ensure open communication with the entertainment central support team.
• Support recruitment, auditions and onboarding as required.
• Helping to maximise income within the resort by interpreting and acting upon the daily financial results
• Liaise and support the retail department to ensure opportunities are highlighted and maximised within the entertainment programme, whilst ensuring the event of activity retains the entertainment value.
• Collaborate with visiting artists, creatives and teams to continue to challenge and deliver the highest quality of entertainment.

Experience & Qualification Requirements

• Strong experience within the Entertainments Industry in a leadership role, in holiday parks, theatre or similar guest-facing roles
• Exceptional knowledge and solid experience of managing a team and having the ability to work to deadlines. Examples of improved team engagement and team development.
• Excellent communication and organisational ability
• Ability to work in a fast-paced, guest-facing environment
• Flexible to work evenings, weekends and peak periods
• Excellent problem-solving attitude, to be a committed team player and being able to work on your own initiative as necessary.
• You should have excellent communication skills and be confident engaging and motivating with teams at all levels.
• Strong guest experience skills with the ability to manage challenging conversations when necessary.

About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!