Recruitment & Learning Services Functional Lead

Capita; Dartford; Remote; GBP 67,000 - 79,000; Full time

Job summary

A leading outsourcing firm in Dartford seeks a Recruitment & Learning Services Functional Lead to design and deliver innovative service models for a major client programme. The role involves leading a team and development of service delivery aligning with client needs. Up to £79,000 salary, home-based position with extensive benefits including holidays, pension schemes, and more.

Benefits

Salary of up to £79,000

23 days holiday (rising to 27)

Paid volunteering day

Auto-enrolment to pension and life assurance

Access to Employee Network Groups

Qualifications

• Expertise in shared service design and implementation for Recruitment & Learning Services.
• Experience in developing SOPs and supporting service testing and training.
• Familiarity with ERP platforms and service transition planning.

Responsibilities

• Lead the detailed design and implementation of Recruitment & Learning Services service models.
• Collaborate with the End-User Forum to iterate and present service designs.
• Ensure seamless integration with external service elements.

Skills

Shared service design

Stakeholder engagement

ERP platform familiarity

GDS methodology knowledge

Tools

Oracle Fusion ERP

Job description

Project

Job title:

Recruitment & Learning Services Functional Lead

Job Description

Join Capita Public Service as a Recruitment & Learning Services Functional Lead

Capita is seeking an experienced Recruitment & Learning Services Functional Lead to lead the design and implementation of Recruitment & Learning Services for a strategic client programme. This is a unique opportunity to shape high-quality service delivery and user experience in a multi-phase transformation initiative.

Reporting to the Capita Operations Workstream Lead, you will lead the development of Capita’s Recruitment & Learning Services service design, ensuring alignment with client requirements and Capita’s solution capabilities. You’ll manage a team of Functional Analysts & SMEs, contribute to the Capita Service Blueprint and Operating Model, and oversee the creation of Standard Operating Procedures and test scripts. Your work will be central to delivering a seamless, user‑centric service experience across Capita and its strategic client.

Ready to lead the design and delivery of future‑facing Recruitment & Learning Services for a major transformation programme? Apply now!

What you’ll be doing

• Lead the detailed design and implementation of Recruitment & Learning Services service models
• Collaborate with the End‑User Forum to iterate and present service designs
• Ensure seamless integration with external service elements and Capita’s technical solutions
• Manage the development of detailed SOPs and support testing and training preparation
• Oversee the transition plan and dress rehearsals for Recruitment & Learning Services cutover
• Resolve service design issues and support early operational troubleshooting
• Align service design with ERP capabilities and minimise bespoke development
• Facilitate workshops with client and third‑party SMEs to integrate service elements
• Support quality assurance and compliance with internal and external service standards

What we’re looking for

Essential Skills & Experience

• Expertise in shared service design and implementation for Recruitment & Learning Services
• Experience in developing SOPs and supporting service testing and training
• Familiarity with ERP platforms and service transition planning
• Strong stakeholder engagement and negotiation skills across multi‑party environments
• Knowledge of Government Digital Service (GDS) methodology and service lifecycle

Desirable Skills & Experience

• Experience with Oracle Fusion ERP implementations
• Background in phased service transfers and interim service states
• Experience incorporating WCAG 2.2 Accessibility standards into service design
• MSP and/or PRINCE2 certified
• Experience in post‑transition hypercare support strategies

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences

What’s in it for you?

• Salary of up to £79,000 plus benefits
• Home‑based position
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318and we’ll get back to you to discuss.

We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethinic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds

Location

Home‑Based - GBR

Time Type

Full time

Contract Type

Permanent