Recruitment Advisor

Hull College; Hull and East Yorkshire; On-site; GBP 28,000; Full time

Job summary

A prominent educational institution in Hull is seeking a Recruitment Advisor to support students in their journey towards employment. The ideal candidate will provide high-quality guidance and build relationships while ensuring students have an excellent customer service experience. Responsibilities include delivering apprenticeship recruitment targets, aiding students with CV writing and interviews, and maintaining accurate records. Ideal applicants will have a relevant professional qualification and experience in customer service roles. Join us in making a significant impact on student careers.

Benefits

31 days annual leave

Supportive working environment

Qualifications

• 3 years’ experience within a customer service role.
• Experience of completing face-to-face or phone interviews.
• Experience of working in an educational setting.

Responsibilities

• Deliver outstanding customer service to all stakeholders.
• Support students with employability and soft skills.
• Ensure all aspects of the onboarding learner journey are fulfilled.

Skills

Customer Service

Data Analysis

Interpersonal Skills

Attention to Detail

Education

Level 2 in Maths and English

Relevant professional qualification in Customer Service

Tools

CRM Systems

Job description

Recruitment Advisor

Hull

Working Hours: 37 hours per week, 52 weeks per year (open to job share or part time appointment).

Salary: £27,838 FTE per annum.

Annual Leave: 31 days per annum (excluding bank holidays and up to 3 additional discretionary days over the Christmas/New Year period)

Reporting to the Business Development Team Leader the role of Recruitment Advisor is to support students to move towards employment and to provide high-quality information, advice and guidance to support their individual needs whilst promoting the full range of Hull College’s products and services. You will proactively build relationships and ensure that all students have a first-class customer service experience.

The post holder will be responsible for student engagement activities through the recruitment on-boarding process onto a range of college programmes and opportunities including, but not limited to, apprenticeships, CDF/T Level industry placements, study programme work experience, HE work placements and adult programmes where necessary.

The post holder will champion student engagement across the college and lead in the building of relationships providing high-quality information, advice and guidance ensuring students are fully supported with career progression and next steps that meets their aspirations.

Hull College provides high-quality education & training for school leavers & adults, offering a wide range of vocational study programmes, Apprenticeships & degrees.

As one of the largest vocational institutes of its kind in the region, we have one focus - to create careers, not courses. We pride ourselves on this approach & are committed to ensuring our learners acquire the relevant skills, knowledge, attitudes & experience to progress in life, whether that is to seek employment in the industry of their choice or step up to higher education & university.

While dedicated to delivering the very best experiences to our learners, we also extend the same commitment to our staff. We have worked hard to create an environment where all of our staff, no matter what their role, are empowered to inspire & support our vision to create better futures for the people of Hull.

Responsibilities of our Recruitment Advisor

• Deliver outstanding customer service to all stakeholders and act as the initial point of contact for all new and existing students relevant to the role.
• Achieve apprenticeship recruitment and work placement targets as well as other KPIs as agreed with the Head of Employer Engagement in line with the colleges strategic plan.
• Have a creative approach to engaging with new and existing students.
• Be responsible for a caseload of students providing apprenticeship or work placement / work experience routes into employment and address their needs based upon their individual career choices.
• Maintain regular contact with all potential new or existing students to ensure the participation in programmes.
• Support students with employability and soft skills including CV writing, interview techniques, skill checks and digital skills.
• Ensure all aspects of the onboarding learner journey is fulfilled and accurate records are kept
• Work collaboratively across the college to support students across a range of areas including but not limited to, apprenticeships, technical qualifications, study programme work experience, adult programmes and HE offer.
• Be aware of market intelligence to inform student engagement and marketing strategies.
• Ensure compliant maintenance of the CRM systems ensuring the upkeep of activity is logged and recorded as instructed by the work related lead.
• Maintain regular contact with Employer Engagement Managers to ensure ongoing satisfaction and to identify new opportunities.
• Manage incoming enquiries through phone or email to provide efficient student and employer responsive services.
• Ensure the highest standards of compliancy and accuracy in all administrative work in line with policies and procedures
• Contribute to student engagement events to support the college’s strategic objectives and enhance the colleges external image/reputation.
• Be accountable for supporting a culture of continuous improvement, which delivers agreed quality standards across the student experience understanding how this impact on learner recruitment, attendance, retention, achievement and progression.

What we’re looking for in our Recruitment Advisor

• Relevant professional/vocational qualification in Customer Service
• Evidence of commitment to personal development and continuing improvement
• Minimum Level 2 in Maths and English
• 3 years’ experience within a customer service role
• Experience of completing face to face or phone interviews
• Experience of working in an educational setting
• Knowledge of apprenticeships and further education routes
• High levels of data analysis
• Strong knowledge of CMR systems & usage
• Knowledge of FE/HE products
• Excellent interpersonal skills including confidentiality and attention to detail
• Experience of liaising directly with both internal and external customers

Hull College is committed to safeguarding children and vulnerable adults. All colleagues are expected to contribute to the delivery of their safeguarding strategy and values. In addition, these posts require the colleague to undertake an enhanced disclosure check by the Disclosure and Barring Service.

Please note that this post is subject to regulated activity.

We at Hull College prioritise digital proficiency; all new staff should either be skilled or open to training, looking forward to hearing from you on the last point.

If you have the skills and experience, we are looking for and would like to join us as our Recruitment Advisor please click ‘Apply’ now, we’d love to hear from you!

Please be aware that this vacancy may close earlier dependent on the level of applications received so if you do wish to be considered we recommend that you complete the application as promptly as possible.